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?Repair  Repair 
TopicQuestion - Links to answers
General

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General

When are LAITS support options and hours?

Support hours are: Monday through Friday, 8AM – 5PM

GeneralLAITS provides computer support for (approx #) faculty and staff computers owned by the University
GeneralHow long will LAITS support my computer?
GeneralWhat is the  most currently-supported operating system ?
GeneralWhat tasks can LAITS do to onboard new faculty and staff?
PurchaseWhich new computers does LAITS recommends for faculty and staff purchase?
PurchaseWhat are the minimum computer hardware standards for LAITS support?
Purchase

 Where should I have my new computer delivered to be tagged and imaged?

Completing a UT Market Purchase - mention step 2.7 specifically 

PurchaseI would like to purchase specialty software. What is the process to have it installed?
PurchaseHow often can a COLA faculty and staff receive a new computer with the LAITS computer program?
PurchaseAre there new printers LAITS recommends faculty and staff purchaseMissing / StolenMy computer is missing / stolen. What should I do?
Networking

The wall port for my computer is not active. How can LAITS assist?

Networking

Can LAITS estimate the cost of network hardware ?

NetworkingWhen is our office required to replace network hardware?
NetworkingI need to  Reset voicemail PIN for a new employee
NetworkingI cannot connect to my network drive, what should I do
NetworkingWhat’s the process that needs to occur when someone needs  a new phone?
Office MoveMy office will be moving to a new location. Can LAITS set up my computer?
Onboarding Deploying a computer to a new faculty or staff  member
Classroom My classroom or student lab computer has a problem - how can I connect with connect with AV support
Repair When are LAITS support options and hours?
Repair SupportIs my computer up to date with UT backup?
SupportCan I request a loaner while my computer is being repaired?
SupportMy computer has a problem - connect with LAITS desktop support
SupportHow long will LAITS support my computer?
SupportWhat is the  most currently-supported operating system ?
SupportWhat tasks can LAITS do to onboard new faculty and staff?
SupportMy computer is missing / stolen. What should I do?
SupportDeploying a computer to a new faculty or staff  member
Surplus I would like to send my computer to surplus. Can LAITS assist with that?
Surplus Will LAITS wipe my hard drive before my computer goes to surplus