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Does a “Run-time error 53” message appear every time you open a Microsoft Word or Powerpoint document?

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Table of Contents:

This issue can be solved two ways. Try out both solutions to see which one works.

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Users who have Adobe Acrobat 2020 images.pngImage Added will experience this issue due to an incompatible add-in Acrobat attempts to add into Work and Powerpoint.

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The work around to getting rid of these messages is to delete the add-ins:

  • For PowerPoint: SaveAsAdobePDF.ppam

  • For Word: linkCreation.dotm

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Scenario 1

Opening
Tip

Full solution: Purchase Adobe Acrobat Pro Subscription Adobe_Reader_XI_icon.pngImage Added through your IT department.

Solution 1

Step 1: Open the Library Folder

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Click on the Finder app Finder.pngImage Modified

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Click on the Go menu, hold down the Option key Option Key.pngImage Modified and choose Library.

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Step 2: Deleting the Problem Files

v.1

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After opening the Library folder, navigate through the following folders:

  • 📁 Group Containers

  • 📁 UB48T346G9.Office
    ⚠️ (The name may vary, but should end in ".Office")

  • 📁 User Content

  • 📁 Startup

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Deleting the PowerPoint File

  • Within the 📁 Startup folder, open the 📁 Powerpoint folder

  • Delete the file called “SaveAsAdobePDF.ppam”

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Deleting the Word File

  • Within the 📁 Startup folder, open the 📁 Word folder

  • Delete the file called “linkCreation.dotm”

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Note

Restart Microsoft Word and PowerPoint.

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Scenario 2

Opening the Computer Folder

Tip

Solution 1 complete! If this did not work for you, please move to Solution 2.

Solution 2

Step 1: Open the Library Folder

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Click on the Finder app Finder.pngImage Modified

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Click on the Go menu

and

choose Computer.

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Step 2: Deleting the Problem Files

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After opening the Computer folder, navigate through the following folders:

  • 💻 Macintosh HD

  • 📁 Library

  • 📁 Application Support

  • 📁 Microsoft

  • 📁 Office365

  • 📁 User Content

  • 📁 Startup

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Deleting the PowerPoint File

  • Within the 📁 Startup folder, open the 📁Powerpoint folder

  • Delete the file called “SaveAsAdobePDF.ppam”

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Deleting the Word File

  • Within the 📁 Startup folder, open the 📁 Word folder

  • Delete the file called “linkCreation.dotm”

Step 3: Deleting the Add-in in PowerPoint

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While having PowerPoint open, click Tools, click Powerpoint Add-ins,

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Check the SaveAsAdobePDF add-in, click the minus button to remove it, and click OK.

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Note

Restart Microsoft

Word and

PowerPoint.

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Tip

ComputerFolder.pngImage Removed You’re done! 🎉