| Topic | Question - Links to answers | ||
|---|---|---|---|
| General | Sign up for the LAITS newsletter for the latest university technology updates | ||
| General | When are LAITS support options and hours? Support hours are: Monday through Friday, 8AM – 5PM | ||
| General | LAITS provides computer support for (approx #) faculty and staff computers owned by the University | ||
| Purchase | Which new computers does LAITS recommends for faculty and staff purchase? | ||
| Purchase | What are the minimum computer hardware standards for LAITS support? | ||
| Purchase | Where should I have my new computer delivered to be tagged and imaged? Completing a UT Market Purchase - mention step 2.7 specifically | ||
| Purchase | I would like to purchase specialty software. What is the process to have it installed? | ||
| Purchase | How often can a COLA faculty and staff receive a new computer with the LAITS computer program? | ||
| Purchase | Are there new printers LAITS recommends faculty and staff purchase? | ||
| Networking | The wall port for my computer is not active. How can LAITS assist? | ||
| Networking | Can LAITS estimate the cost of network hardware ? | ||
| Networking | When is our office required to replace network hardware? | ||
| Networking | I need to Reset voicemail PIN for a new employee | ||
| Networking | I cannot connect to my network drive, what should I do | ||
| Networking | What’s the process that needs to occur when someone needs a new phone? | ||
| Office Move | My office will be moving to a new location. Can LAITS set up my computer? | ||
| Classroom | My classroom or student lab computer has a problem - how can I connect with connect with AV support | Support | When are LAITS support options and hours? |
| Support | Is my computer up to date with UT backup? | ||
| Support | Can I request a loaner while my computer is being repaired? | ||
| Support | My computer has a problem - connect with LAITS desktop support | ||
| Support | How long will LAITS support my computer? | ||
| Support | What is the most currently-supported operating system ? | ||
| Support | What tasks can LAITS do to onboard new faculty and staff? | ||
| Support | My computer is missing / stolen. What should I do? | ||
| Support | Deploying a computer to a new faculty or staff member | ||
| Surplus | I would like to send my computer to surplus. Can LAITS assist with that? | ||
| Surplus | Will LAITS wipe my hard drive before my computer goes to surplus | ||
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