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For any issue requiring immediate attention (less than 4 hours), such as the reboot of a server or other troubleshooting activity, call 512-471-0007. The operators are on duty 24/7 to support you and will respond within 20 minutes. Customers must provide a contact method when they contact the UDC.

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• Hardware failure component replacements (NICs, hard drives, power supplies, etc.)
• Installation of new hardware components (memory, hard drives) involving advance scheduling of downtime
• OOBM/DRAC/ILOM configuration
• Installation / De-installation of equipment in the raised floor and server build room
• Relocation of equipment between data halls and/or server build room
• Vendor support activities – As requested/required
• Changes to Authorized Staff Lists

Pricing

Effective September 1, 2024, the prices have changed

Annual Recurring Cost:  Rates are based on physical vertical size of the server.  Rates are reviewed every 3 years and maintained by the campus IT Leadership Committee (ITLC)

UT Austin Campus Rate:  $270 $282 per Rack Unit (RU) per year.  A Rack Unit is a unit of measure describing the space required to mount a server in the server rack.

Example:  Dell PowerEdge R640 is 1 RU 1RU.  Cost would be $270 $282/year

Example:  Exxact TensorEX TS2 is 2 RU 2RU.  Cost would be $540 $564/year

Example:  Exxact TensorEX TS4 is 4U 4RU.  Cost would be $1,080128/year

Server Requirements

System Standards:  The UDC has established minimum standards for equipment that can be accommodated in the facility.

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• Rack-Mountable:  Server must compatible to be racked in a 19" rack similar to this one.
• Server Rails:  Order rails without cable management
• Dual Redundant Power Supply:  Server should have at least two redundant power supplies in even quantity.   For example, 2, 4, or 6 power supplies with 208/220 volt power supplies configured for redundant powerredundancy.
• Power Cords:  C13 connections.  Other types of connections may be accommodated, but an inquiry with the UDC would be needed prior server acquisition.

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• Dual Network Interface Cards (NICs):  Most rack-mounted servers are equipped with at least two, but it should be verified before purchasing.  Two NICs should be configured for redundancy and prevent network loss due to an unexpected outage with only 1 NIC.
• Remote Management (Out-of-Band Management):  Dedicated Ethernet-capable remote server management port.  These type of ports are used to access the server at the hardware/console level for remote management.  This dedicated port and service emulates an individual physically standing right in front of the server performing tasks.  Examples of an OOBM port is iDRAC and IPMI

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