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1. If this is a new connection, first contact ME IT at mech-it@austin.utexas.edu to make sure the wall port is wired and activated.  Make sure to give us:

   1. The UT tag# or other description of the device being connected. 

   2. The label of the wall port being used.

   3. Room # of the port.

2. Connect the computer to the directly to the wall port with a Cat 5e or Cat 6 Ethernet cable.

   1. Use of unmanaged networking switches (ie a 5-port desk switch) is generally against UT policy and will cause issues. Please contact ME IT for assistance.

Logging into the network

WINDOWS

1. For ME IT-managed computers where the user is logging in with their EID and EID password, you should automatically be connected to UT GenNet on wired connections. No further action required in most cases.

2. If your computer does not connect automatically, your UT computer may not be fully supported/configured by ME IT and compliant with UT policy. That issue needs to be resolved as well by contacting ME IT, but please follow the directions below for "OTHER" to connect. Please see notes for shared computers or other temporarily assigned devices.

APPLE/MacOS

1. Follow directions at https://ut.service-now.com/sp?id=kb_article&number=KB0016268 to log into the wired connection.

2. If this doesn’t work for you, please see these instructions to connect. Please see notes for shared computers or other temporarily assigned devices.

OTHER (Please see notes for shared computers)

1. Find the "MAC address" of the connected device (https://www.wikihow.com/Find-the-MAC-Address-of-Your-Computer )

2. Follow the directions at https://ut.service-now.com/sp?id=kb_article&number=KB0016267 to register the device for connecting

   1. When entering a description for the device, please use "dept-UTtag#" (e.g. ME-123456)

NOTES

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