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The latest edition of Acrobat PDFMaker appears to be incompatibile with Word and PowerPoint. To fix this:

  1. Start by closing Word
  2. To open your hidden user Library folder, Go to the Finder (leftmost icon on the dock with blue/white face) and hold down the Option key while clicking on the Go menu and choosing Library. The folder will open.
  3. Open ~/Library/Group Containers/UB48T346G9.Office/User Content/Startup/Word
  4. Drag the Acrobat add-in file LinkCreation.dotm and possibly also SaveAsAdobePDF.ppam to your desktop, then restart Word to test that the crash is gone by opening a new blank document.
  5. If the same error occurs, go to the Tools menu>Templates and Add-ins, and untick the boxes for the add-ins. If there are others for EndNotes or Zotero, leave those alone. 
  6. Quit again.
  7. Restart Word
  8. Repeat steps 1-4.

...


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Does a “Run-time error 53” message appear every time you open a Microsoft Word or Powerpoint document?

Table of Contents:

This issue can be solved two ways. Try out both solutions to see which one works.

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Users who have Adobe Acrobat 2020 images.pngImage Added will experience this issue due to an incompatible add-in Acrobat attempts to add into Work and Powerpoint.

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The work around to getting rid of these messages is to delete the add-ins:

  • For PowerPoint: SaveAsAdobePDF.ppam

  • For Word: linkCreation.dotm

Tip

Full solution: Purchase Adobe Acrobat Pro Subscription Adobe_Reader_XI_icon.pngImage Added through your IT department.


Solution 1

Step 1: Open the Library Folder

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Click on the Finder app Finder.pngImage Added

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Click on the Go menu, hold down the Option key Option Key.pngImage Added and choose Library.

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Step 2: Deleting the Problem Files

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After opening the Library folder, navigate through the following folders:

  • 📁 Group Containers

  • 📁 UB48T346G9.Office
    ⚠️ (The name may vary, but should end in ".Office")

  • 📁 User Content

  • 📁 Startup

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Deleting the PowerPoint File

  • Within the 📁 Startup folder, open the 📁 Powerpoint folder

  • Delete the file called “SaveAsAdobePDF.ppam

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Deleting the Word File

  • Within the 📁 Startup folder, open the 📁 Word folder

  • Delete the file called “linkCreation.dotm

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Note

Restart Microsoft Word and PowerPoint.

Tip

Solution 1 complete! If this did not work for you, please move to Solution 2.


Solution 2

Step 1: Open the Library Folder

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Click on the Finder app Finder.pngImage Added

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Click on the Go menu choose Computer.

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Step 2: Deleting the Problem Files

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After opening the Computer folder, navigate through the following folders:

  • 💻 Macintosh HD

  • 📁 Library

  • 📁 Application Support

  • 📁 Microsoft

  • 📁 Office365

  • 📁 User Content

  • 📁 Startup

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Deleting the PowerPoint File

  • Within the 📁 Startup folder, open the 📁Powerpoint folder

  • Delete the file called “SaveAsAdobePDF.ppam

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Deleting the Word File

  • Within the 📁 Startup folder, open the 📁 Word folder

  • Delete the file called “linkCreation.dotm

Step 3: Deleting the Add-in in PowerPoint

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While having PowerPoint open, click Tools, click Powerpoint Add-ins,

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Check the SaveAsAdobePDF add-in, click the minus button to remove it, and click OK.

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Note

Restart Microsoft PowerPoint.

Tip

You’re done! 🎉