...
Clearing your browser's cookies and cache will often resolve many commonly experienced browser issues.
LAITS recommends using Google Chrome
...
, Mozilla Firefox or Microsoft Edge as your browser.
...
...
Supported Browsers
Chrome
...
- On your computer, open Chrome.
- At the top
...
Mozilla Firefox
Cache
- Click the menu button and choose .
- Select the panel.
- In the Cached Web Content section, click .
Cookies
- Click the menu button , then , followed by .
- Click .
- Set Time range to clear to Everything.
- Click on the arrow next to Details
- Select Cookies and ensure no other items are checked.
- Click
- right, click More Delete browsing data.
- Choose a time range, like Last hour or All time.
- Select the types of information you want to remove.
- Click Delete data.
Mozilla Firefox
- In the Menu bar at the top of the screen, click and then select or , depending on your OS version.
- Select the panel and go to the Cookies and Site Data section.
- Click the button. The Clear Data dialog will appear.
- Cookies and Site Data (to remove login status and site preferences) and Cached Web Content (to remove stored images, scripts and other cached content) should both be check marked.
- Click .
Microsoft Edge
- Select Settings and more > Settings > Privacy, search, and services .
Under Clear browsing data > Clear browsing data now, select Choose what to clear.
Under Time range, choose a time range from the drop-down menu.
Choose the types of browsing data you want to clear (see the table below for descriptions).
For example, you may want to remove browsing history and cookies but keep passwords and form fill data.Select Clear now.
Unsupported Browsers
Some UT sites and services don't work as well when using these browsers. As such, they are not recommended by LAITS.
Safari
- Click "Safari" in the upper left hand corner of your screen.
- Click "Preferences"
- Select "Privacy"
- Click "Remove All Website Data"
- Click "Remove Now"
- Restart your browser.
Microsoft Edge/Internet Explorer
Edge:
- To view your browsing history, select Hub > History .
- Select Clear all history.
- Choose the types of data you want to remove from your PC, then select Clear.
- Select Change what Microsoft Edge knows about me in the cloud, then select Clear browsing history.
- Restart your browser.
Internet Explorer:
- Press CTRL, SHIFT, and DELETE at the same time on your keyboard.
- From the list presented, uncheck "Preserve Favorites Website Data".
- Ensure that both "Temporary Internet Files" and "Cookies" are checked.
- Click "Delete" and then restart your browser.