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Adding, Reassigning and Canceling UTVM
Please Note:
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Service Requests
Important Note for Microsoft Teams Phone Users:
This service does
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NOT work
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, which has its own built-in voice mail
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service. If you sign up for
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MS Teams Phone your line is automatically removed from UT Voice Mail.
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Also, the following information is for standard UTVM service. For information regarding ordering and using UTVM Greeting-Only Accounts, please see Greeting-Only Accounts. (Customers may use MS Teams and UT Voice Mail, but not MS Teams Phone and UT Voice Mail.)
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Determining if UTVM Service Already Exists for a Phone Number
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- the phone number(s) needing new voice mail service
- the subscriber's name associated with each phone number (may use department name if mailbox is to be shared)
- cc: to the subscriber(s) (we'll reply-to-all with the instructions)
- a contact name and phone number in case we have questions
- NOTE: If you need a greeting-only mailbox that will not accept messages, please specify that in your email.
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Send an email to utvoicemail@austin.utexas.edu requesting cancellation of voice mail, and provide the phone number(s).
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Trouble
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Reports
Send an email to utvoicemail@austin.utexas.edu describing in as much detail as possible the nature of the trouble you're experiencing. A ServiceNow ticket will be automatically created.
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