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McCOMBS OFFICE365 & EMAIL MIGRATION: SATURDAY, MARCH 31st (7:00AM - 1:00PM)

FREQUENTLY ASKED QUESTIONS

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WHAT'S NEXT/ FAQ

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titleMigration: What to Expect

FREQUENTLY ASKED QUESTIONS

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titleWhat to expect with Migration
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titleWhen is the migration happening?
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Saturday, March 31st (7:00AM - 1:00PM)

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titleYour mailbox will be briefly unavailable while it is in transit
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Your mailboxes will be offline for several hours during the Migration window. If you are try to access your mailbox during this time, you will receive a message that your mailbox is inaccessible.

Warning

Once the mailbox move becomes locked for move completion (during the migration window), you may see a disconnect notice informing you that your mailbox location is no longer valid or that your credentials are invalid.

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titleNew incoming email will be held in a queue while your mailbox is moved and will be delivered to your mailbox once its migration complete
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The Office 365 Exchange servers always receive mail in an incoming queue before delivering mail to the appropriate mailbox. At the point when your mailbox is unavailable during its migration, the server will simply hold your incoming email in this queue until your mailbox becomes available once again. Once your mailbox becomes available, your incoming queued mail will be delivered to that mailbox.

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title
After the Migration Expand
titleLog into the Outlook Web App (OWA) to confirm migration
The following guide will walk you through how to access Outlook Web Access (OWA)
How will I know when the migration is complete?
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Outlook Web App

We will provide migration updates on the Migration Home Page.

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Re-configure your desktop email client

The following guides will walk you through configuring your desktop client to connect to an Office 365 mailbox:

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https://wikis.utexas.edu/x/i3sSCw
What Is Being Migrated
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title
Re-configure Your Mobile DevicesThe following guides will walk you through configuring your mobile device to connect to an Office 365 mailbox:
The following WILL be migrated automatically for everyone (data delivered and stored on the server).
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Warning
titleMobile Device Settings

*The guides above work for most mobile phones and devices but set up varies according to make, model and operating system. If you are having any issues re-configuring your device, please contact Tech Support for assistance.

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titlePost Migration Support
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Computer Services & ITS will have full on-site support beginning on Monday April 2nd at 8:00AM throughout the week (until we are done).

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titleMigration: Frequently Asked Questions
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titleThings You Need to Know
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titleWill my email change?
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No. You will continue to use your current firstname.lastname@mccombs.utexas.edu to send and receive email after the migration.

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titleWill I continue to log into my computer the same way?
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Yes. You will continue to log into your computer using your EID and EID password.

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titleWill I log into my email the same as I do now?
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Yes and No.

  • When you log into Outlook Web Access (OWA) post migration to verify your account was migrated successfully, you will use your EID and EID password.
  • You will not need to download any updates or new software.
  • You will still use your same Outlook Client, but you will use your NEW Outlook profile post migration: firstname.lastname@mccombs.utexas.edu and your EID password.
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titleWhat is being migrated?

See PRE-MIGRATION STEPS

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titleWhat's not being migrated?

See PRE-MIGRATION STEPS

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titleDo I need to do anything to prepare for this?
YES: See PRE-MIGRATION STEPS
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titleLet's get prepared!
WarningComputer Services will be sending frequent updates and communications all during this process.

Please review all updates when you see them, and if you have any questions or concerns please bring them up with us as early as possible.

  • Email Messages (*w/ exception of "Personal Folders" or "Archived Mail" - see below)
  • Calendars
  • Contacts
  • Distribution Groups
  • Permissions (i.e. Shared Calendars, Mailboxes, et al)
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titleWhat Items are Stored Locally on Your Computer
Warning

NOTE: These items are stored locally on your computer. They will be automatically linked to your new Profile, but you will have to set the default for them (ex: If you go to configure your signature - The current one will be there, but the setting of when to use it will require an action on your part)

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  • Email Signatures (personalized signatures for your email messages)
  • Out of Office Reply Settings (Automated replies)
  • Forwarding Settings (Office 365 account automatically goes to another email account, such as your Gmail account)
Warning

NOTE: The following items are stored locally on your computer but require you to import them into your profile. (*Inbox Rules only if they were exported and saved as a file)

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  • Inbox Rules
  • Personal Folders (Copies of emails on your computer, not on the server)
  • Archived Mail (Similar to Personal Folders)
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titleGeneral FAQ's
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titleDo I have to be migrated?
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Yes.

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titleDoes this migration affect everyone?
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Yes. This migration affects everyone with an @mccombs.utexas.edu address: Faculty, Staff, PhD Students, Full-time MBA Students.

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titleWill
I be able to access
my email
during the migration
change?
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No. You will

be unable

continue to

access your @mccombs

use your current firstname.lastname@mccombs.utexas.edu

account during

to send and receive email after the migration.

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titleWill I continue to log into my computer the same way?
Info
iconfalse

Yes. You will continue to log into your computer using your EID and EID password.

Warning

Exception: Apple users (MacBook, MacBook Air, MacBook Pro, iMac, et al) - your computer log on may vary. Please continue to log onto your computer, Post-Migration, the same way.

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titleCan I use my current Outlook client after the migration?
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Yes. You will continue to use your current Outlook client after the migration (or other desktop client - i.e. Apple Mail, etc...)

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titleWill I have to reconfigure anything ?
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Yes. ALL desktop, laptop, and mobile device email clients must be reconfigured with a

new

NEW profile, after the migration to reconnect with your mailbox.

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title
How will I know when the migration is complete
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titleWill all of my email migrate?
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Yes. (See PRE-MIGRATION STEPS for exceptions)

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titleWill my calendar migrate?
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Yes
What is an Email Profile?
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We will provide migration updates on the Migration Home Page.

Note

Bookmark this  Wiki page and check back often

E-mail profiles are what Outlook (or other client) uses to remember which e-mail accounts you use and where the data for each account is stored. Each profile provides Outlook with the following information:

    • What account information to use: This information includes the user name, display name, e-mail server name, and Internet service provider (ISP) account password.

    • Where the e-mail data is delivered and stored: In Outlook, data is delivered and stored either on the e-mail server or a in .pst file on your computer. This data includes rules, messages, contacts, calendars, notes, tasks, journals, Search Folders, and other settings.

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Outlook e-mail profiles are stored in the Windows registry. When Outlook starts, it retrieves the profile information from the registry.

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titleWill
my contacts be migrated
the steps be different for Windows and Mac OS computer and mobile devices?
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Yes. Please see the following guides:

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titleWill
my distribution lists be migrated
the steps be different for Windows 7 and Windows 10?
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Yes

No. The interface may be slightly different, but the How-To Steps are essentially the same.

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titleWill shared mailboxes still function the same way as they do now?
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Yes. All permissions will be migrated.

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title
Will I lose any of my information during the migration?
Info
iconfalse

See PRE-MIGRATION STEPS - ASAP

ExpandtitleOffice
Don't see your question here?
Tip

For technical questions, you have not seen answers to on this page, please see the below Microsoft support pages for further information on the below topics.

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  • Check out Microsoft's Office Help and Training page
  • Check out Microsoft Office Quick Start guide
    • Microsoft also has some great training videos you can watch to become familiar with using Office 365 applications. Please visit the 
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    McCOMBS OFFICE365 & EMAIL MIGRATION

    HOME

    FREQUENTLY ASKED QUESTIONS

    SUPPORT
    bgColor#00a1f1titleColorwhitetitleBGColor#00a1f1borderStylesolidtitleMIGRATION: DATES and INFORMATION
    Warning
    titlePRE-MIGRATION STEPS DEADLINE

    FRIDAY, MARCH 30th (5:00PM)

    CONFIGURE

    SUPPORT

    HOME

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    RETURN TO HOME PAGE

    STEP BY STEP INSTRUCTIONS

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    STAY INFORMED

    TECHNICAL SUPPORT

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    TECHNICAL SUPPORT

    RETURN TO HOME PAGE

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