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The installation process will take 30-45 minutes to complete but the user can continue working while the installation process is underway.

The final step requires a restart.

Please remind the user to save any data they may be working on before selecting the OK button. 

Process

There are multiple ways this can be installed:

1. The user will be prompted to install from our rollout.
2. You can send the user an email from JAMF Admin to invite them to install. 

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Users on 10.12 will receive a "silent install" and will be prompted for a restart when the process is complete. 

Users on 10.13 and 10.14 will see the following prompts from the installation process:

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Video of the process from start to finish

Troubleshooting Steps

If the end user is experiencing issues:

1. Ask if they are on or off campus.

• • OFF campus: connect to VPN. The user should now be able to follow the notifications to continue the JAMF installation/LANRev uninstallation. 
  • ON campus: the user should only need to APPROVE on-screen prompts. Any abnormalities with the install need to go to Desktop Engineering for troubleshooting. Escalate to Benjamin Catchings or Francisco Perez via Slack if urgent.

Self Service Application is not installed

1. Run in Terminal as Admin: 'sudo jamf recon' and 'sudo jamf policy'. Restart.
2. If that does not push the application then escalate to #Desktop_Engineering
   1. Look at logs in JAMF for whatever policy that doesn’t run & try to determine why it failed / flush logs.