UTBox Frequently Asked Questions
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UTBox has been approved by the Information Security Office for use with Confidential (formerly known as Category I) university data, including HIPAA data. Some other types of sensitive data may not be used on UTBox. See the ISO Decision Matrix for Cloud Services for details on which Confidential data is approved for use with UTBox. Please consult the Information Security Office UT Service Desk if you have questions.
How do I get an account for UTBox?
Current UT students, faculty and staff can simply log in to the UTBox service with their EID. Doing so will create an account if one does not exist.
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Features of UTBox
How much space do I get with UTBox?
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Yes, UTBox has many collaborative features that allow you to share files and folders with colleagues here on campus as well as outside of campus. Note that collaborator invites can only be sent by folder owners or co-owners. When sharing access with others, please only assign the minimum permission (e.g., Viewer, Editor, Owner) needed for your collaborator to work with you. If someone doesn't need the ability to make changes to or delete data then only the Previewer or Viewer assignment should be used. This ensures you are more able to control how your content is managed and used by your collaborators and prevents unexpected scenarios like accidental deletions, etc. For instructions on how to share files in UTBox, please see the Collaboration Videos in the Box User Video Library Sharing Content & Inviting Collaborators.
How many versions of a file will UTBox retain?
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Yes, a dedicated 508 compliant site is maintained by Box. The Accessible Box Version is available at: https://a.box.com.
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Managing Data
Can I migrate my DropBox data to UTBox?
Yes, please see the following article.
Can I migrate my Google Apps data to UTBox?
Yes, please see the following article.
Can I migrate my SharePoint data to UTBox?
Yes, please see the following article.
Can I sync UTBox files to my computer?
Yes, Box has desktop sync clients for many operating systems. Please see the tutorials for these software for more informationoffers Box Drive for this.
Can I access UTBox files from my mobile device?
Yes, Box has mobile device applications for use with UTBox. Please see the tutorials on the UTBox Wiki Pages for these software for more information.a variety of mobile options.
What if my research is export-controlled and I need access outside of the U.S?
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This can be done using the Box Upload Widget feature. Please see the following: /wiki/spaces/ISO/pages/42026985 Collecting sensitive files from non-UT affiliates
Can UTBox be used for Green Output?
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Can I upload very large files via a faster mechanism?
Yes, you can use Box's secure FTP service in combination with your preferred FTP client (e.g., FileZilla). The maximum file upload size via the web interface is 10GB, but the FTP service will be useful to realize faster upload speeds.
Note that FTP access might not be ideal for normal day-to-day access to Box, but can be useful when moving many thousands of files from an archive to Box or when a faster upload than provided by BoxSync Box Drive is needed.
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Create an External PasswordTo access Box by FTP, EID authentication is not available - you must create an external password at Box. |
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Larger migrations can be handled through a third party migration service (like SkySync) or with Box's consulting team's migration services. Here's an overview of that service:
https://cloud.box.com/s/4vq41vayaq2aq3vceqmx
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Yes, WebDAV is available via https://dav.box.com/dav using your Institutional ID and your external password?
How can UTBox be used to transmit Confidential university data from an outside entity or 3rd party vendor?
- By using the Box Upload Widget – this can be embedded into a webpage that you control and be used by 3rd parties to securely upload data without creating an account.
Refer to the following topic on the Box website: How do I upload files to a Box folder from a website with the Upload Widget? Another option is to invite the 3rd party as a collaborator to a folder within Box using the following steps:
Panel - Ask the 3rd party to create a free Box account if they do not already have one
- Create a new folder in Box
- Right-click on it and choose “Invite Collaborators”
- Enter the email address of the 3rd party
- This email address they give you must be the same one they used to create their Box account, or else it will prompt them to make a new free account.
- Set their permissions to “Uploader”
- Add a message and click “Send”
If this method is chosen, a separate folder must be made for each 3rd party.
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Account Management
Can I obtain a departmental UTBox account to share with my team?
Yes, departmental IT support staff or Technical Support Coordinators (TSCs) will first need to ensure a guest EID is created and dedicated for this function. The guest EID will need to have an utexas.edu group e-mail address (not a single end-user) associated with it -- a UTlists address is preferred. Next, the departmental IT support staff or TSC will contact the Information Security Office to UT Service Desk to ask that the guest EID be assigned a UTBox entitlement. By default such group accounts will have an unlimited storage quota set.
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There are multiple areas for support of UTBox. For instructions on how to use UTBox, please see the Box User Resources web page. For assistance with issues with the UTBox service, please use the Box Support Pages. For assistance with account or problems logging in, please contact the Information Security Office UT Service Desk.
Where can I get tutorials to learn how to use UTBox?
For instructions on how to use UTBox, please see the Box User Resources web page.You can also watch several on-demand short videos, which will highlight a variety of ways you can leverage UTBox.
What is a Institutional ID?
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While your Institutional ID (your_EID@eid.utexas.edu) is the permanent primary e-mail address on record, your collaborators may not recognize you by this identifier. Fortunately, you can associate multiple e-mail aliases with your account. More information on adding aliases can be found at: https://support.box.com/hc/en-us/articles/200796017360043697214-CanManaging-Inotification-addemails-multiplefor-email-aliases-to-my-Box-account-managed-users.
What happens to my Box account when I leave the university?
Users should download any personal content they wish to retain before they leave the university. When an active student, staff, or faculty member leaves the university their access to UT Box, along with a number of other services, will be restricted. All content stored by that individual will be escrowed for 120-days. Any content that has been shared with others will still be recoverable for 120-days. Co-owners and collaborators of files are encouraged to make a local copy before the end of the 120-day period. If the individual does not return as an active student, staff, or faculty member before the end of 120-day period the associated content will be destroyed.
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