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Anyone who has not changed their UT EID password since November 2015 will need to change their password. If you are required to change your password, you will receive an email notification from the Information Security Office (ISO) in advance. If you are not sure if you have changed your password in the last three years, we recommend that you change your password now.
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Current Faculty will begin receiving notifications on April 1st, followed by a second notice on 4/9 April 9th. Current Faculty will be required to change their password by beginning April 23rd, 2019.16th, 2019. The university is not extending the deadline or granting exceptions to this campaign.
If your password is not updated, your EID will be locked and you will not be able to access certain UT services or applications.
What are the UT EID password requirements?
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- Consider a time when technical support will be available to assist should any issues arise. The UT Service Desk offers phone support (512-475-9400) Monday - Friday, 8am - 5pm and in person from 8am - 6pm in the Flawn Academic Center (FAC). The ECE-IT can provide assistance by guiding you through this process, but we have limited access EID accountsgroup does not have elevated access to assist unlocking EIDs, but we can guide you through the EID password change process.
- Changing your EID password will impact applications such as: UTDirect, Workday, Office 365 (web, mobile apps, Outlook), UT Wi-Fi, UT VPN.
- Make note of all your devices (laptops, tablets, smartphones, etc), your EID credentials will need to be updated.
The 'utexas' Wi-Fi network
Please update your password on devices where Wi-Fi credentials could be stored. An easy way to accomplish this is to "forget/delete the utexas network". Then proceed to start a brand new connection to the "utexas" Wi-Fi using your new EID credentials.
Use the links below for assistance on commonly used devices:
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- Microsoft Outlook (Windows)
- Microsoft Outlook (MacOS)
- Apple MailUpdate, clear cached entry for Office 365 applications, mobile email clients, browsers (Chrome, Firefox, Internet Explorer)
- Preferences→Accounts->Email Account→Server Settings
Saved Browser Passwords
Browsers such as Chrome, Firefox, Safari, or Internet Explorer may have your old EID password stored/cached on sites such as UT Direct. You should receive a prompt to update your stored password. In the case you do not, please manually update your saved password.
Note: if you have browser passwords stored on additional devices (laptop, mobile devices), you may have perform this on each of your devices.
How do I change my password?
You can change your password by visiting the UT EID Self-Service tools.