Quest EID/UIN issues happen when a student has 2 or more active UT EIDs. UIN is a DBMS sub-identifier field of an EID. It is used by the UT mainframe as well as Quest to identify a unique person (ie Joe Smith of Austin vs Joe Smith of Houston).
The problem will Identify itself as follows:
- The student will write in and say they can’t access their material,
- They are getting an error page
- This can happen anytime during the semester when a person who uses Quest has more than one UT EID
Another example is when a student has a UT EID in high school and mistakenly gets an additional UT EID when they start college at UT.
To approach this: You must have the students old UT EID as well as their new UT EID:
- login to Quest sysadmin and click Permissions and Users tab
- Click on Edit user info
- Enter student old UT EID and click Edit Find button
- Notice the UIN code displayed below the UT EID - click the Update UIN button
- If the UIN field changes after pushing the button, the EID is fixed
- If the UIN field has not changed then explain issue and send the student the UT IT helpdesk
...
- In the Associate records with new UTEID field enter the new UT EID and click Change
- A mesg should be displayed with a warning and another mesg when this is complete
- Go back to the UTEID or UIN field and enter the students new UT EID and click Find
- All Quest coursework should be displayed.
- If this does not happen please contact Quest System Admin team to resolve the problem.
- When the problem is resolved, email the student asking them to log into Quest.