know Sometimes the Quest batch processing does not work as expected overnight and a student is not added to a course. When this occurs the student will contact the Quest helpdesk. The process is as follows:
- Identify the course ID of a class
- Switch your Quest UT EID to the earlier version of Quest to use the CUA page
- Go to https://quest.cns.utexas.edu/systemadmin/main/index?tab_0=users-a back to the User tab
- At the User tab type in your UT EID and hit Find
- Go to the bottom of the page where Beta Routing is located, select none, and click on Update.
- You should see User was Updated box
- If you do not see User was Updated box then start a new Quest sysadmin window (https://quest.cns.utexas.edu/systemadmin/main) and repeat the process.
- The process is not complete till you get the User was Updated box
- Go to the Quest CUA page for UT
- Knowing the unique or course id (c.id)
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- - go to the Quest institutional admin cua page
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- Select the appropriate class
- Under add students to unique
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- select a specific unique
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- Enter the UT EID and hit edit
- Verify student is in class by going to
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- courseusers on same page and searching for UT
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- EID