Email Information
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Respond to questions within 3 business days. But, we understand that your coursework comes first. If you have a busy week ahead, respond by saying you’ve read the email, and give the student the option of waiting for your response or forwarding the student to another liaison (see the email template below).
BCC BCC ugs.events@austinliaisons@austin.utexas.edu on all responses.
Your tone can remain informal and friendly. Use your best judgment - this website provides some good tips for email etiquette. http://www.hubspot.com/sales/email-etiquette-tips
Use the following below your signature: Remember your Vick Center advisor is your primary resource for all things related to academic coursework, prerequisites, deadlines, and policies.
If a student has a general questions about advising, forward them to sara.corson@austin.utexas.edu and briana.liu@austin.utexas.edu
If a student as a specific question about their coursework/registration, refer them to their Vick Center advisor – they can find their advisor by logging in to schedule an appointment online https://ugs.utexas.edu/vick
If you have any questions about an email you receive or how to best answer a question, feel free to email ugs.events@austin.utexas.edu
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