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Applicant or Employee has more than one active UT EID
The applicant or employee is not able to onboard into HRMS because of duplicate EIDs.
Solution
An EID Admin must Merge multiple EIDs in person. This process cannot be completed over the phone or email. How-To via ServiceNow (EID Admin Process)
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The individual must visit the ID Centerto have an EID Admin complete the merge.
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ID Center
Location
The ID Center is located on the first floor of the Flawn Academic Center (FAC).
ID Center Hours: Monday-Friday, 8 a.m. - 6 p.m.
Contact
Contact the ID Center through the ITS Help and Service Desk:
Phone: (512) 475-9400
Email: help@its.utexas.edu
ID Center Physical Address:
The University of Texas at Austin
2304 Whitis Ave, FAC 102 (Mail code: G9806)
Austin, TX 78705