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OVERVIEW

In an effort to address a recent security finding identified by UT System’s review of the UT Austin information security program, the The Information Security Office (ISO) and Information Technology Services are happy to announce that a standard that standard UTBackup service will be made continues to be available at no cost to all campus faculty and staff members as a way to securely backup data stored on their desktops or laptops. This new offering is made possible by one-time funding from UT System and is expected to be reviewed at the end of 2014subject to the details listed below. A rate review was conducted in the Summer of 2014 and resulted in a lower charge per gigabyte (see below).

DETAILS

1. All faculty members, as defined by official campus affiliation, will be provided the following at no cost:
   • UTBackup software license and maintenance for all their devices through August 2014
   • starting September 1st, 2013 faculty subsidized quotas are 100 gigabytes per device per year of compressed, de-duplicated backup data (on the backup server)
   • general support from the ITS Help Desk in addition to support provided by local departmental IT support staff.
2. All staff members, as defined by official campus affiliation, will be provided the following at no cost:
   • UTBackup software license and maintenance for all their devices through August 2014
   • starting September 1st, 2013 staff will receive subsidized quotas of 20 gigabytes per device per year of compressed, de-duplicated backup data (on the backup server)
   • general support from the ITS Help Desk in addition to support provided by local departmental IT support staff.
3. This subsidy will be available only via the ITS provided UTBackup service (http://www.utexas.edu/its/utbackup).
4. Each unit will associate faculty members’ devices with a UTBackup child organization labeled 'DEPT-Faculty', and staff member's' devices with a UTBackup child organization labeled 'DEPT-Staff', so that accounting and billing processes can be consistently carried out. Please remember to include a dash between the org name and its appended suffix of "staff" or "faculty".   
   1. While this subsidized service will be limited to faculty and staff members, ITS User Services will address other potential use cases on a case-by-case basis.
   2. The Technical Support Coordinators (TSCs) managing the unit's collection of systems in UTBackup will be entrusted to manage their systems and will only locate faculty systems in the 'DEPT-Faculty' child organization and staff systems in the 'DEPT-Staff' organization .
      1. TSCs will create UTBackup installers for faculty and staff so that their devices will automatically associate with the unit’s respective ‘Faculty’ and 'Staff' subfolders.
5. If the unit’s storage aggregate for its faculty and staff users of UTBackup does not exceed the subsidized allocation amount (average 100 Gig per Faculty member device and average 20 Gig per staff device) then no bill will be issued.  If the aggregate amount does exceed the total subsidized allocation amount, a bill will be created and added to any existing UTBackup charges for the college or department.

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A unit has 5 faculty members, each with 2 devices located in the UTBackup ‘Faculty’ child organization (or 10 total devices). The total no-cost storage aggregate for this subfolder would be 1000 gigabytes. The unit will not be billed unless the ‘Faculty’ subfolder consumes more than 1000 gigabytes of compressed, de-duplicated storage. Any billable storage will be billed at a standard rate of $1 $0.35 per gigabyte (lower rate began 8-1-2014).

Frequently Asked Questions

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