Reassigning a Phone to a new Employee
There are a couple of steps required when assigning a VoIP phone to a new employee, reassigning voicemail and updating Caller ID
Step 1: Request reassignment of voicemail.
Send an email to utvoicemail@austin.utexas.edu with the following information:
Subject: Reassignment of voicemail for 512-XXX-XXXX *
In the body of the email include:
Phone: 512-XXX-XXXX *
Subscriber: New employee's full name
UT-EID: New employee UT-EID
Previous subscriber: Previous employee's name who was assigned that phone
Cc: email addresses of new employee, requestor, office manager for unit or all
Contact: contact info of requestor
Please provide Option 1, a complete mailbox replacement for this number for the new hire that works in this office, Estephany Castillo.
- (the voicemail number you wish to reassign)
Step 2: Request update of Caller ID.
_____________________________________________
From: Calhoun, Scott
Sent: Wednesday, January 21, 2015 3:21 PM
To: ITS Assignment
Cc: Castillo-Flores, Janie C; Castillo, Estephany
Subject: Please update caller-ID info for 471-8021
Phone: 512-471-8021
Caller ID: Estephany Castillo
UT-EID: ec26579
Previous subscriber: Mona Finucane