Reassigning a Phone to a New Employee
There are a couple of steps required when assigning a VoIP phone to a new employee, updating Caller ID and reassigning voicemail (UTVM). Please see the examples below or cut and paste into your email, filling in your own particular details for the parts in italics. In all cases, the phone number is the number you are wishing to change.
Step 1: Request update of Caller ID.
Send an email to assignment@its.utexas.edu with the following information:
Subject: Please update caller-ID info for 512-XXX-XXXX
Email body:
Phone: 512-XXX-XXXX
CallerID: New employee's full name
UT-EID: New employee's UT-EID
Previous subscriber: Email addresses of previous employee at that phone
Step 2: Request reassignment of voicemail.
Send an email to utvoicemail@austin.utexas.edu with the following information:
Subject: Reassignment of voicemail for 512-XXX-XXXX
Email body:
Phone: 512-XXX-XXXX
Subscriber: New employee's full name
UT-EID: New employee's UT-EID
Previous subscriber: Previous employee's name who was assigned that voicemail box
Cc: Email addresses of new employee, requestor, unit office manager or all
Contact: Name and contact info of requestor, email, telephone, office number
_____________________________________________
In most cases where a new employee is replacing a previous employee, you need to specify Option 1. Other options are listed at the source support site for UTVM.
https://wikis.utexas.edu/display/utvm/Service+Requests