Access
Q. How do I get a EMSS Service Desk account?
A. Please contact EMSS-Help@austin.utexas.edu and we will get you set up as a customer.
Q. I clicked "View this Request" in the email and was asked to set up an account. What do I do next?
A. If you are sure you have a customer account, logon with your EID email address. This should direct you to Single Sign On.
Communicating with Business Services
Q. My email bounced back and/or I did not receive a confirmation ticket email after submitting my request.