Access
Q. How do I get a EMSS Service Desk account?
A. Please contact EMSS-Help@austin.utexas.edu and we will get you set up as a customer.
Q. I clicked "View this Request" in the email and was asked to set up an account. What do I do next?
A. If you are sure you have a customer account, logon with your EID email address. This should direct you to Single Sign On. If you do not have an account, please email EMSS-Help@austin.utexas.edu and we'll get you set up!
Q. I do not see a request that I submitted in my portal account.
A. If you submitted the ticket and cannot see it, check the settings in the portal to ensure your ticket was not closed. If you do that and still do not see the ticket, email EMSS-Help@austin.utexas.edu with information about your missing ticket and we'll see what we can find out!
If you submitted on behalf of someone else, you may be not be listed on the ticket. Reach out to us and we'll see if we can get your account added to the ticket.
Communicating with Business Services
Q. My email bounced back and/or I did not receive a confirmation ticket email after submitting my request.