Knowing what tool to pull upon for what is key–make sure to have these at your ready.
•OS ticket (OST) : https://qticket.cns.utexas.edu/scp/login.php
Customer facing help line. You will also get emails for every one of these. There are a few different address sources that are piped to this help line; for ease of memory refer people to use: questhelp@austin.utexas.edu
•SysAdmin (also on lbtest):
https://quest.cns.utexas.edu/systemadmin/main
and/or
https://lbtest.cns.utexas.edu/systemadmin/main
•Institutional admin:
https://quest.cns.utexas.edu/institutionadmin/institutions
•Specific assignments or courses drill down
https://quest.cns.utexas.edu/institutionadmin/institutions/show?institutioncredential=72276
•Find ut eid:*
https://enterprise.login.utexas.edu/idp/profile/SAML2/Redirect/SSO?execution=e1s1
Or https://idmanager.its.utexas.edu/eid_admin/ )
•Billing info (public facing): https://getquest.cns.utexas.edu/
•Instructor and Student (and TA) Quest technical help pages:
https://wikis.utexas.edu/display/questla/
Examples of common problem/solutions to link to on help pages include:
•Clear cache: (#1 Here) https://wikis.utexas.edu/display/questla/Reccomendations+before+testing+online
•Instructors, pooling questions: https://wikis.utexas.edu/display/questla/Pooling+Questions
•Instructors, late submit: https://wikis.utexas.edu/display/questla/Late+submissions
•Txshop*: http://utdirect.utexas.edu/txshop/index.WBX
•Trac (for now, email leta): https://qtrac.cns.utexas.edu/trac/
*these require some authorizations that are outside our immediate control; please be patient as we get them all set up