Quest wants your exam to go smoothly, for your students, your, and our well being. Please set yourself up for success by going through this quick reference checklist before each of your exams.
Have I....
1) Communicated with students ahead of time what they can expect? (If proctoring with Quest, more here.)
2) Requested all students follow the recommendations before taking an online test.
3) Articulated a procedure with students what actions to take in case of webcam problems, or technology issues (ie immediately email/zoom me/questhelp@austin.utexas.edu, wait 10 minutes, try again/follow suggestions).
4) Sent questhelp@austin.utexas.edu a list of my SSD students UT eids and time extensions, and confirmed all looks good on the exam dashboard.
5) Identified students who may need to be in different start sections, (for now) sending the UT eids and start day/times to questhelp@austin.utexas.edu (spring 2021, you'll be able to set these groups on your roster page)
6) Published my assignment 24-48 hours before students access it in order for additional pre-checks conducted by the Quest team to take place.
7) Granted late submits to SSD students who will be using their time past the due date. (More info on how all these timing elements work together here.)
8) Walk through the exam (as a student with staggered starts, or as a preview) to make sure all looks good.
If problems surface please let quest know (questhelp@austin.utexas.edu ) in real time. Note-if testing after normal business hours please either let quest know you would like support available or expect there to be delays in responding.