Note that there are frequently several ways reach a specific action.
Useful Links
- Quest system admin
- Quest lbtest admin
- Quest CUA page for UT
- UT EID beta routing must be set to none for this link to currently work
- Quest institution admin
- Quest instructor
- Quest lbtest instructor
- Quest student
- Quest start page
- OS ticket system for Quest
- UT EID lookup tool
- Quest shared google calendar
- Quest "how to do..." spreadsheet
Common Problems that can be Resolved Directly in OS Ticket
- University student "Paid with a PO"
- Add a Collaborator in OS Ticket
- OS Ticket response to "how to signup for Quest..."
- Client Wiki Page for students and instructors
Skills Needed to Solve Quest Problems
- Masq as an Instructor or Student
- Identify the course ID of a class
- Identify a learning module of an assignment
- Identify the course unique
- How to identify a UT EID from an email address
- Instances = Student Assignment
- Changing between Quest versions
- How to use CUA to detangle a problem (software under development in newest Quest release)
Common Student Problems
- Student lost password / can't login
- Error message logging into Quest (EID / UIN issue)
- Student sees a spinning wheel - Clear browser cache
- Student Wiki Pages
Common Instructor Problems
- Check / change semester of a class
- Function is missing - moving an instructor from one quest code base to another
- Student can not see an assignment
- Instructor Wiki Pages
Instructors - Managing Students
- Instructor Wiki Pages
Instructors - Creating/Copying a Course
- Instructor Wiki Pages
Instructor - Homework and Exam Questions
- Build a solution pdfs nudge
- Instructor Wiki Pages
- Questions
- Problems with homework/exam questions
- Homework or exam question is wrong
- Adjust question tolerance (must be done individually for each question)
- Delete one parameter set
- Editor documentation
Instructors - Exams
- Instructor Wiki Pages
Instructors - Grading
- Manually enter student assignment/test scores
- Manually upload grades
- Grading problems
- Grade discrepancy between student and instructor views
- Wonky weights and grouping different from their grading schematic
- Info to collect to nudge Shane/Ian
- Instructor Wiki Pages
Administrator - Instructor Support
- How to add a high school instructor - newest release
- Extending student quest access beyond enrolled semester
Administrator - Exam Support
- How to add time (1.5x, 2x) for student ADA/SSD accommodation
- Add a student to a class (or subunique for staggered starts)
- Pre generate an exam
- Exam Dashboard
Administrator - Quest Monitoring
......
Administrator - More Complicated Problems
- Student / class can't see an assignment (Generate missing course user assignments (CUAs))
- Missing course user assignments (CUAs)
- Rebuild student assignment *****
- Resetting an assignment
- Restoring accidentally deleted assignment*****
- Invalidate one/class student assignment to none
- Change student name or email *****
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