Quick Reference-How would I...?

Note that there are frequently several ways reach a specific action.

Useful Links

• Quest system admin
• Quest lbtest admin 
• Quest CUA page for UT
  • UT EID beta routing must be set to none for this link to currently work
• Quest institution admin
• Quest instructor
• Quest lbtest instructor
• Quest student
• Quest start page

• OS ticket system for Quest
• UT EID lookup tool
• Quest shared google calendar
• Quest "how to do..." spreadsheet

Common Problems that can be Resolved Directly in OS Ticket

• University student "Paid with a PO"
• Add a Collaborator in OS Ticket
• OS Ticket response to "how to signup for Quest..."
• Client Wiki Page for  students and instructors
  • How to get a UT EID
  • How to get started with Quest
  • Student recommendations before testing online

Skills Needed to Solve Quest Problems

• Masq as an Instructor or Student
• Identify the course ID of a class
• Identify a learning module of an assignment
  
• Identify the course unique

• How to identify a UT EID from an email address

• How to identify a professor and course from student UT EID
  

• Elements = Instructor

• Instances = Student Assignment
• Changing between Quest versions
• How to use CUA to detangle a problem (software under development in newest Quest release)

Common Student Problems

• Student lost password / can't login
• Error message logging into Quest (EID / UIN issue)
• Student sees a spinning wheel - Clear browser cache
• Student Wiki Pages 
  • Student enrolling in a class
  • Recommendations before testing online
  • Webcam troubleshooting
  • Numbers and Scientific Notation

Common Instructor Problems

• Check / change semester of a class
• Function is missing - moving an instructor from one quest code base to another
• Student can not see an assignment
• Instructor Wiki Pages
  • Quest help pages
  • Creating a new Quest question (types & getting started)
  • Quest question bank table of contents 
  • Publishing an assignment
  • An instructor removing beta routing
    

Instructors - Managing Students

• Instructor Wiki Pages
  • Dropping a student from a class
  • Reinstate a dropped student
  • Instructor info for ADA accommodation
  • Instructor info for SSD extensions

Instructors - Creating/Copying a Course

• Instructor Wiki Pages
  • Learning Modules
  • Assignment start/due date
  • Extensions and late submits
  • More answers about assignment timing
  • Create or copy a course
    • Import previous course content

Instructor - Homework and Exam Questions

• Build a solution pdfs nudge
• Instructor Wiki Pages
  • Questions
    • Question pooling
    • Withdraw a question
    • Review questions for a chapter
  • Problems with homework/exam questions
    
    • Homework or exam question is wrong
    • Adjust question tolerance (must be done individually for each question)
    • Delete one parameter set
  • Editor documentation
    • TeX & (C or JavaScript)
    • Multiple choice questions
    • Convert a numeric free response (NFR) question to multiple choice (MC) manually
    • Additional parts for a TeX question
    • Image uploads

Instructors - Exams

• Instructor Wiki Pages
  • Instructor exam dashboard 
  • Turn on webcam
  • View webcam proctoring
  • Create and sort students in staggered starts
  • Reset a test timer
  • Grant a late submit

Instructors - Grading

• Manually enter student assignment/test scores
• Manually upload grades
• Grading problems
  • Grade discrepancy between student and instructor views
  • Wonky weights and grouping different from their grading schematic
  • Info to collect to nudge Shane/Ian
• Instructor Wiki Pages
  • Student grade average by assignment / by question
  • Editing/Overwriting Grades
    • Changing a student's submission grade
      
    • Changing a student's assignment grade
    • Changing a student's overall letter grade
  • Canvas
    • Canvas grade push
    • Quest send to Canvas not working

Administrator - Instructor Support

• How to add a high school instructor - newest release
  • How to Add a High School Instructor -previous software release
  • Even older - authorize a new (instructor/contributing editor/TA, etc.) to an institution
• Extending student quest access beyond enrolled semester

Administrator - Exam Support

• How to add time (1.5x, 2x) for student ADA/SSD accommodation
• Add a student to a class (or subunique for staggered starts)
• Pre generate an exam
• Exam Dashboard
  • Instructor exam dashboard wiki - newest version 
  • Exam dashboard - v2 wiki, previous release  
  • Exam dashboard monitoring - v1 wiki, previous release

Administrator - Quest Monitoring

• Quest uptime status
  
• What exams are scheduled in Quest

......

Administrator - More Complicated Problems

• Student / class can't see an assignment (Generate missing course user assignments (CUAs))
• Missing course user assignments (CUAs)
• Rebuild student assignment *****
• Resetting an assignment
• Restoring accidentally deleted assignment*****
  
• Invalidate one/class student assignment to none
• Change student name or email *****

TX Shop

• How to find out if a student paid for Quest in TX Shop