- If the user receives this error pictured below and no other user is experiencing import/upload issues, the user may need their profile reset on the server.2.
- Contact or create a task for the Server Team to reset the user's profile. Be sure to include a screenshot of the error, the server, and the user's EID.
- After the user's profile is reset by the server team, ask the user to login again.
- The user will receive an Open Vault error pictured below
- Follow the Connect to Meridian Terminal Server steps 6 and on to get them reconnected.
- After the user is reconnected, they should be able to import/upload files with no issue.
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