- Created by Chad Springer, last modified on Mar 19, 2018
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SATURDAY, MARCH 31st, 2018 - The Migration is Happening!
UPDATES & INFO
Computer Services will be sending frequent updates and communications all during this process. Please review them when you see them. If you have any questions or concerns please bring them up with us as early as possible.
Complete Pre-migration steps (if required) before 5:00 PM on Friday, March 30th
- Bookmark this wiki page no later than 5:00 PM on Friday, March 30th
MARCH 31st, 2018 (7:00AM - 12:00PM)
If you need technical support at anytime during the migration, please contact Computer Services Tech Support.
- Phone: 232-6617
- Email: TechSupport@mccombs.utexas.edu
Computer Services & ITS will be on-site to offer full support beginning on Monday April 2nd at 8:00AM - ?
For Additional Office365 Support
Watch this space for more updates on where we will be located and how to get support.
See FAQ on this page
If you have any questions or concerns please bring them up with us as early as possible. Please contact Chad Springer - Project Manager, MSB Computer Services
Your McCombs email mailbox migration is scheduled:
- Saturday, March 31st, 2018.
Our goal is to minimize disruption, however the migration will require active participation from you. This page will provide updates and reference information to help along the way.
Please follow these steps before March 30th, 5:00pm
Please review this Wiki page (updates will be frequent)
Make note of any special email permissions or additional mailboxes you rely on.
- If you have shared your mailbox with someone or access a secondary mailbox as a key part of your job, it would be helpful to have that information so we can fix any issues post-migration.
If you rely heavily on the use your Outlook Calendar, please print it out prior to the migration.
Inbox Rules
- Email Signatures
- Forwarding Settings
- Out of Office Reply Settings
- Views
- Additional Mailboxes
- Categories
- Personal Folders
- Archived Mail
Your mailboxes will be offline for several hours during the Migration window. If you are try to access your mailbox during this time, you will receive a message that your mailbox is inaccessible.
The Office 365 Exchange servers always receive mail in an incoming queue before delivering mail to the appropriate mailbox. At the point when your mailbox is unavailable during its migration, the server will simply hold your incoming email in this queue until your mailbox becomes available once again. Once your mailbox becomes available, your incoming queued mail will be delivered to that mailbox.
- Log into Outlook Web App to confirm your account has been successfully migrated.
- Click link labeled - ‘Outlook Web App (OWA)'
- Input your Login Credentials:
- User Name: firstname.lastname@mccombs.utexas.edu (ex: frank.mills@mccombs.utexas.edu)
- Password: EID password
- Click the ‘Sign In’ button and your Office 365 inbox will load
The following guides will walk you through configuring your desktop client to connect to an Office 365 mailbox:
- Outlook 2016 - Window OS
- Outlook 2016 - Mac OSX
- Apple Mail - Mac OSX
The following guides will walk you through configuring your mobile device to connect to an Office 365 mailbox:
- iPhone/iPad
- Android
Mobile Device Settings
*The guides above work for most mobile phones and devices but set up varies according to make, model and operating system. If you are having any issues re-configuring your device, please contact Tech Support for assistance.
- Export & Import Rules
- Save Email Signature
- Save Archived Emails
How to access your email post-migration
- Windows 7 or 10
- Mac OSX
- Android
- iOS
March 31st, 2018
No, you will continue to use your current firstname.lastname@mccombs.utexas.edu to send and receive email.
No. After the migration, you will log into your email with firstname.lastname@mccombs.utexas.edu and your EID password.
Yes. You will continue to log into your computer using your EID and EID password.
We will migrate ALL of the contents of your mailbox, including but not limited to:
- Calendar
- Contacts
- Groups
Unfortunately, we can not migrate anything that is saved to your local profile, including but not limited to:
- Inbox Rules
- Email Signatures
- Forwarding Settings
- Out of Office Reply Settings
- Views
- Additional Mailboxes
- Categories
- Personal Folders
- Archived Mail
Yes:
- You make heavy use of any of the above items
- You use few of the above items and they are important to you
No:
- You have heard of such things, but other than that they aren't important.
- You live in a world where chaos is king and you're okay with that.
Maybe:
- You use a few rules and an email signature, only.
- You can easily recreate these after the migration without any issue.
I answered "Yes" or "Maybe", so what do I need to do?
- Not to fear, we are here to help. We will provide step-by-step instructions on how to take care of all of these issues (coming soon!).
Computer Services will be sending frequent updates and communications all during this process.
Please review all updates when you see them, and if you have any questions or concerns please bring them up with us as early as possible.
No, you will be unable to access your @mccombs.utexas.edu account during the migration.
Yes, you will continue to use your current Outlook client after the migration (or other desktop client - i.e. Apple Mail, etc...)
- Yes, you will need to delete your old profile and create a new one after the migration, to access your @mccombs.utexas.edu account.
- You will not need to download any updates or new software.
Yes.
No. You will continue to use your @mccombs.utexas.edu email address to send and receive email.
Yes. ALL desktop, laptop, and mobile device email clients must be reconfigured with a new profile, after the migration to reconnect with your mailbox.
- We will provide a maintenance window with as accurate a time as we can, for the migration to be complete.
- We will provide migration updates on this Wiki page, the day of the scheduled migration.
Bookmark this Wiki page and check back often
Immediately after the migration window, the most reliable way to access your email will be Online Web Access (OWA). Please bookmark that site before 3/31.
- This migration affects everyone with an @mccombs.utexas.edu address: Faculty, Staff, PhD Students, Full-time MBA Students.
Yes.
Yes.
Yes.
Yes, all permissions will be migrated.
Yes.
Anything that is attached to your local profile will not be migrated:
- Inbox Rules
- Email Signatures
- Forwarding Settings
- Out of Office Reply Settings
- Views
- Additional Mailboxes
- Categories
- Personal Folders
- Archived Mail
- Check out Microsoft's Office Help and Training page
- Check out Microsoft Office Quick Start guide
- Microsoft also has some great training videos you can watch to become familiar with using Office 365 applications. Please visit the Office Training Center
If you need technical support at anytime during the migration, please contact Computer Services Tech Support.
- Phone: 232-6617
- Email: TechSupport@mccombs.utexas.edu
If you have questions or concerns about the project, please contact Chad Springer - Project Manager, MSB Computer Services
MBA Coffee Sessions
- March 20th, 2018: 9 - 10AM (Carpenter Center)
- March 27th, 2018: 9 - 10AM (Rowling Hall)
Friday E-News Letter
- March 23rd, 2018
- March 30th, 2018
Look for updates and information from Student Ambassadors
- Slack
- GroupMe
- Computer Services & ITS at Rowling Hall
- April 2nd, 2018 (Location - TBD)
If you need technical support at anytime during the migration, please contact Computer Services Tech Support.
- Phone: 232-6617
- Email: TechSupport@mccombs.utexas.edu
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