| Topic | Question - Links to answers |
|---|---|
| General | Sign up for the LAITS newsletter for the latest university technology updates |
| General | Support hours are: Monday through Friday, 8AM – 5PM |
| General | LAITS provides computer support for (approx #) faculty and staff computers owned by the University |
| General | How long will LAITS support my computer? |
| General | What is the most currently-supported operating system ? |
| General | What tasks can LAITS do to onboard new faculty and staff? |
| Purchase | Which new computers does LAITS recommends for faculty and staff purchase? |
| Purchase | What are the minimum computer hardware standards for LAITS support? |
| Purchase | Where should I have my new computer delivered to be tagged and imaged? |
| Purchase | I would like to purchase specialty software. What is the process to have it installed? |
| Purchase | How often can a COLA faculty and staff receive a new computer with the LAITS computer program? |
| Purchase | Are there new printers LAITS recommends faculty and staff purchase? |
| Missing / Stolen | My computer is missing / stolen. What should I do? |
| Networking | The wall port for my computer is not active. How can LAITS assist? |
| Networking | Can LAITS estimate the cost of network hardware ? |
| Networking | When is our office required to replace network hardware? |
| Networking | I need to Reset voicemail PIN for a new employee |
| Networking | What’s the process that needs to occur when someone needs a new phone? |
| Office Move | My office will be moving to a new location. Can LAITS set up my computer? |
| Onboarding | Deploying a computer to a new faculty or staff member |
| Classroom | My classroom or student lab computer has a problem - connect with AV support |
| Repair | When are LAITS support options and hours? |
| Repair | Is my computer up to date with UT backup? |
| Repair | Can I request a loaner while my computer is being repaired? |
| Repair | My computer has a problem - connect with LAITS desktop support |
| Surplus | I would like to send my computer to surplus. Can LAITS assist with that? |
| Surplus | Will LAITS wipe my hard drive before my computer goes to surplus |
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