UTL SHAREPOINT: https://utexas.sharepoint.com/sites/UTLibraries/SitePages/Home.aspx
In August 2020 UT Libraries moved to a single ticketing system to capture and route questions and areas in need of assistance.
The ticketing system requires an EID and Duo login.
Areas of focused assistance include:
Operations
Human Resources
Sales
Finance
Marketing
IT Support
Customer Service
Software development
Legal
Other
https://utexas.sharepoint.com/sites/UTLibraries/LIT/SitePages/Service%20Request.aspx
INFORMATION TECHNOLOGY
UT WIDE IT
ITS Alerts: https://it.utexas.edu/ for updates on ITS status (includes VoIP phone service)
UTL IT
Submit a ticket :
https://utexas.sharepoint.com/sites/UTLibraries/LIT/SitePages/Service%20Request.aspx
Use the official support channel to request assistance. That is always linked in Sharepoint in the “Help” tab on the right side of the screen. Please refrain from directly emailing the staff for support.
If you are unable to submit a ticket, email or call Library Information Services and let them know you were unable to submit a ticket. 495-4115 or mcs@lib.utexas.edu
BATTLE HALL FACILITIES
Submit a WORQS ticket: https://facilitiesservices.utexas.edu/facilities-service-center (WE ARE ZONE 2). Make sure that you add Hannah Jarzombek (h.jarzombek@austin.utexas.edu) as the alternative contact.
After hours and weekend emergencies call 512-471-2020
Elevator issues call Zone 2 471-0043
UT LIBRARIES SERVICES
UT LIbraries Staff Sharepoint web page: https://utexas.sharepoint.com/sites/UTLibraries/sitepages/home.aspx
(former site: http://staff.lib.utexas.edu)
Inter Library Services 495-4134
Information and Research help 495-4250
Library Copier Services 495-4239
PCL circulation (general) 495-4300
PCL circulation supervisor Margaret Alvarado 495-4302
PCL circulation Circulation Services listserv lib-circh@utlists.utexas.edu Ex. use to see if anyone has extra rubber bands Courtesy Borrowers 495-4305
/wiki/spaces/apl/pages/80154228