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McCOMBS OFFICE365 & EMAIL MIGRATION: SATURDAY, MARCH 31st (7:00AM - 1:00PM)

FREQUENTLY ASKED QUESTIONS

 What to expect with Migration
 When is the migration happening?

Saturday, March 31st (7:00AM - 1:00PM)

 Your mailbox will be briefly unavailable while it is in transit

Your mailboxes will be offline for several hours during the Migration window. If you are try to access your mailbox during this time, you will receive a message that your mailbox is inaccessible.

Once the mailbox move becomes locked for move completion (during the migration window), you may see a disconnect notice informing you that your mailbox location is no longer valid or that your credentials are invalid.

 New incoming email will be held in a queue while your mailbox is moved and will be delivered to your mailbox once its migration complete

The Office 365 Exchange servers always receive mail in an incoming queue before delivering mail to the appropriate mailbox. At the point when your mailbox is unavailable during its migration, the server will simply hold your incoming email in this queue until your mailbox becomes available once again. Once your mailbox becomes available, your incoming queued mail will be delivered to that mailbox.

 What Is Being Migrated
 The following WILL be migrated automatically for everyone (data delivered and stored on the server).
  • Email Messages (*w/ exception of "Personal Folders" or "Archived Mail" - see below)
  • Calendars
  • Contacts
  • Distribution Groups
  • Permissions (i.e. Shared Calendars, Mailboxes, et al)
 What Items are Stored Locally on Your Computer

NOTE: These items are stored locally on your computer. They will be automatically linked to your new Profile, but you will have to set the default for them (ex: If you go to configure your signature - The current one will be there, but the setting of when to use it will require an action on your part)

  • Email Signatures (personalized signatures for your email messages)
  • Out of Office Reply Settings (Automated replies)
  • Forwarding Settings (Office 365 account automatically goes to another email account, such as your Gmail account)

NOTE: The following items are stored locally on your computer but require you to import them into your profile. (*Inbox Rules only if they were exported and saved as a file)

  • Inbox Rules
  • Personal Folders (Copies of emails on your computer, not on the server)
  • Archived Mail (Similar to Personal Folders)
 Will my email change?

No. You will continue to use your current firstname.lastname@mccombs.utexas.edu to send and receive email after the migration.

 Will I continue to log into my computer the same way?

Yes. You will continue to log into your computer using your EID and EID password.

Exception: Apple users (MacBook, MacBook Air, MacBook Pro, iMac, et al) - your computer log on may vary. Please continue to log onto your computer, Post-Migration, the same way.

 Will I log into my email the same as I do now?

Yes and No.

  • When you log into Outlook Web Access ( OWA) post migration to verify your account was migrated successfully, you will use your EID and EID password (this is only for OWA)
  • You will not need to download any updates or new software.
  • You will still use your same Outlook Client (*or other) but you will use your NEW Outlook profile post migration:firstname.lastname@mccombs.utexas.edu and your EID password.
 General FAQ's
 Do I have to be migrated?

Yes.

 Does this migration affect everyone?

Yes. This migration affects everyone with an @mccombs.utexas.edu address: Faculty, Staff, PhD Students, Full-time MBA Students.

 Will I be able to access my email during the migration?

No. You will be unable to access your @mccombs.utexas.edu account during the migration.

 How will I know when the migration is complete?

We will provide migration updates on the Migration Home Page.

Bookmark this  Wiki page and check back often

 Can I use my current Outlook client after the migration?

Yes. You will continue to use your current Outlook client after the migration (or other desktop client - i.e. Apple Mail, etc...)

 Will I have to reconfigure anything ?

Yes. ALL desktop, laptop, and mobile device email clients must be reconfigured with a NEW profile, after the migration to reconnect with your mailbox.

 Will the steps be different for Windows and Mac OS computer and mobile devices?

Yes. Please see the following guides:

 Will the steps be different for Windows 7 and Windows 10?

 


No. The interface may be slightly different, but the How-To Steps are essentially the same.


 

 Will all of my email migrate?

Yes. (See PRE-MIGRATION STEPS for exceptions)

 Will my calendar migrate?

Yes.

 Will my contacts be migrated?

Yes.

 Will my distribution lists be migrated?

Yes.

 Will shared mailboxes still function the same way as they do now?

Yes. All permissions will be migrated.

 Don't see your question here?
 Technical Support
 Computer Services Tech Support

For technical support, contact Computer Services Tech Support.

For specific questions about the migration, contact Chad Springer - Project Manager, MSB Computer Services

 Post Migration On Site Support

Computer Services & ITS will have full on-site support beginning on Monday April 2nd at 8:00AM throughout the week (until we are done).

 For Additional Office365 Support

For technical questions, you have not seen answers to on this page, please see the below Microsoft support pages for further information on the below topics.

 

 


FAQ


SUPPORT


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