The following applications are available from the global Jamf application management options.

Application	How it's managed	What is available globally	Patching Schedule

Defender	Packaged by EPM team. Will need to be duplicated into sites for use.	Package is available to all sites. Package can be cloned and assigned to desired site.	Jamf App installers will update this application as it becomes available
Cisco AnyConnect	Packaged by the networking team. Made available by the EPM team for all machines
Box Drive	Packaged by EPM team. Set to available in self service for all machine	Set to available in self service for all machine. Can be duplicated into site for more detailed deployment, including auto install	Jamf App installers will update this application as it becomes available
Google Chrome	Packaged by EPM team. Set to available in self service for all machine	Set to available in self service for all machine. Can be duplicated into site for more detailed deployment, including auto install	Jamf App installers will update this application as it becomes available
Code42	Packaged by EPM team. Not set to show in self-service or install automatically.	Package is available to all sites. Package can be cloned and assigned to desired site.
Mozilla Firefox	Packaged by EPM team. Set to available in self service for all machine	Set to available in self service for all machine. Can be duplicated into site for more detailed deployment, including auto install	Jamf App installers will update this application as it becomes available
Microsoft Office Suite	Packaged by EPM team. Set to available in self service for all machine	Set to available in self service for all machine. Can be duplicated into site for more detailed deployment, including auto install	Jamf App installers will update this application as it becomes available
Zoom	Packaged by EPM team. Set to available in self service for all machine	Set to available in self service for all machine. Can be duplicated into site for more detailed deployment, including auto install	Jamf App installers will update this application as it becomes available
Nessus	Auto installed to all machines - exception needed to exclude	Global install is set to all machines with site configuration.
Adobe Reader	Packaged by EPM team. Set to available in self service for all machine	Set to available in self service for all machine. Can be duplicated into site for more detailed deployment, including auto install	Jamf App installers will update this application as it becomes available

Additional applications we can provide:

OneDrive (Known folder move features still in advance preview - Not in full feature parity with Windows) - would be patched by Microsoft automatically.

Units can manage additional applications by uploading those applications to the cloud distribution point and following the established naming conventions - Packages and Policies - Naming and Globally Available. Guides for installing and managing applications at the site level are available here: https://docs.jamf.com/10.37.0/jamf-pro/documentation/App_Installers.html

Updating applications

Applications listed above will be "auto updated" via the posted method

For applications installed via Self Service, Jamf Pro's built in "app installers" will continue to update the applications.

Applications not listed above can still be updated via Jamf App installers if it is supported by Jamf. Please see https://learn.jamf.com/bundle/jamf-app-catalog/page/App_Installers_Software_Titles.html for available titles.

If you find an application has a new version, and Jamf App installers DOES NOT have it avalible within one day of release please reach out to the EPM team to engage with our Jamf contacts.

End User prompts for updates

Jamf App installers will update any application that is not currently in use. If the application is in use when an update becomes available they will be prompted via a macOS notification coming from the Jamf Self Service application. (Example shown below)

A user will be given 4 days to close the application for the update to take place. At the end of 4 days of prompts there is an additional 90 minute grace period before the application will self restart to allow the update.

Search UT EPM Documentation

Service Links

Get Help

EPM is available to IT Support Organizations (ITSOs) with any endpoint management questions. If you have a question about a specific endpoint client, please reach out to your local endpoint client support organization.

SERVICE STATUS

Planned Maintenance

ConfigMgr: Every Tuesday, from 6 a.m. – 10 a.m.
Jamf: Every Tuesday, from 8 a.m. – 12 p.m.
Jamf Server Upgrades: Wednesday 12 am - 3 am

Section Content

Browser not supported