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  1. Login to the EMSS Customer Service Portal using the direct link above.
    Remember to login using your eid email address YOUREID@eid.utexas.edu. For  
    For more information on logging in go to [LINK TO EMSS Jira Service Management [restricted]]
  2. Summary: Enter a title of the request like a subject in an email. 
  3. What can we help you with today?: Enter as much information you can to allow Business Services to assist you.
  4. Priority: Let Business Services know if this request is urgent.
  5. Click Send to submit request.

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2. Login to the Customer Service Portal

This option is only available if you have an established and created customer portal account. Need an account? Email EMSS-Help@austin.utexas.edu.

Remember to login using your EID email address YOUREID@eid.utexas.edu.

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For more information on logging in go to [LINK TO EMSS Jira Service Management [restricted]]

  • Select Requests on the upper right part of your screen next to your profile photo

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