How to Submit a Request

There are two ways to submit a request to EVPP Business Services:

CUSTOMER SERVICE PORTAL

• Complete a request form online via Customer Service Portal.

• Find out how to submit the appropriate request form listed under How to Submit a Request.

• Attachments welcome!

• For access and login instructions, contact EVPP Business Services: General Help Request Form
  
  

EMAIL

• Write to EVPP Business Services: General Help Request Form

• Attachments welcome!

What happens next?

Check your email! You will receive an email notification confirming receipt of your request.

• All requests received through the portal and via email will create a "ticket" used to track and send status reports.

• Each ticket is assigned a number that identifies with the request.

• Ticket numbers look like this: EMSS-#####

Note:  The EID email address used to access the Customer Service Portal will automatically send email notifications to the standard "austin.utexas.edu" email address.

What if I have a question or need to provide additional information to my request?

There are two ways to contact EVPP Business Services:

1. Email EVPP Business Services at General Help Request Form.

• Find the email notification that you received when you submitted your request.

• Reply back to that email, just like you would a regular email with your questions or request updates.

• Attach any documentation that should be included with the request, if needed.

If you're unable to find the email notification that you received when you submitted your request:

• Create a new email to General Help Request Form.

• Include the ticket number if you remember it.

• If you don't remember it, provide as much information about your original request so we can connect your requests.

2. Login to the Customer Service Portal

• Select Requests on the upper right part of your screen next to your profile photo

Open

• Select Created by me

Open

• From the drop down menu, select Any Status to show all requests sent via customer service portal

• Click on the ticket number under the Reference column to open ticket

• From the ticket, you can view the Status and Activity of your ticket.

• Scroll down to Add a Comment

• Begin typing in the comment box to open up additional options such as attaching a file or entering URLs

• Questions or comments can also include links, attachments, and tables.

• Click on the link icon to add a URL, the photo icon to upload a file, or the plus icon for additional options.

• Click SAVE to submit your inquiry to EVPP Business Services.

• Check your email!  You will receive a notification that your request has been received and will be followed up by a EVPP Business Services agent soon.

Not Sure What Form To Use?

• General Help Request