What is this form used for?

Submit an onboarding request for a new employee.

How to submit an Employee Onboarding request:

1. Login to the EM Customer Service Portal using the direct link above.
   Remember to login using your EID email address YOUREID@eid.utexas.edu. 
   For more information on logging in go to EM Jira Service Management
   
2. Department: Select from drop down menu.
3. Start date: Select employee start date from pop-up calendar.
4. New employee name: Enter full name of new employee.
5. New employee current email: Enter current email of new employee for correspondence and background checks.
6. Employee EID: Enter new employee EID. If the candidate does not have an EID, they must get one at https://idmanager.its.utexas.edu/eid_self_help/
7. Job title: Enter the job title for new employee.
8. Please provide justification as to why this candidate was the best choice: Enter supporting statement.
9. Is this employee new to the University?: Select yes or no.
10. Is this an out-of-state hire? Select one option.
11. Employee needs the following Resources: Select any or all choices listed.
12. Employee needs the following software: Select any or all choices listed.
13. Other software: Enter additional software not mentioned above.
14. Employee needs the basic authorization: Select any or all applications listed. Note: This applies only to EM Central Offices, SSI, TCE, and TOS. All other offices should contact their department EA for further information.
15. Employee needs the high level authoriations below: Multiple selections from drop down menu allowed.
16. Where will this employee be located? Enter building name and/or office location.
17. Will this position include travel? Select yes or no.
18. Who does this position report to? Enter name of employee managing the new employee.
19. Will this position have direct reports? Enter yes or no.
20. Name of Employee who performed reference checks: Enter employee name.
21. Date reference checks were completed: Select date from pop-up calendar.
22. Offer Letter, Interview Notes and/or Reference checks: Upload Interview Notes, Offer Letter and/or reference checks for new employee. Note: Please upload each document separately as two files or more.
23. Additional Comments/Notes: Enter additional documentation related to employee onboarding.
24. Note: If not logged in, there will be an option to input your EID email at the bottom of the request.
25. Click Send to submit request.

What happens next?

Check your email! You will receive an email notification confirming receipt of your request.

• All requests received through the portal and via email will create a "ticket" used to track and send status reports.
• Each ticket is assigned a number that identifies with the request.
• Ticket numbers look like this: EMSS-####

Note:  The EID email address used to access the EM Customer Service Portal will automatically send email notifications to the standard "austin.utexas.edu" email address.

What if I have a question or need to provide additional information to my request?

There are two ways to contact Finance and Administration:

1. Email Finance and Administration at EM-Support@austin.utexas.edu

• Find the email notification that you received when you submitted your request.
• Reply back to that email, just like you would a regular email with your questions or request updates.
• Attach any documentation that should be included with the request, if needed.

If you're unable to find the email notification that you received when you submitted your request:

• Create a new email to EM-Support@austin.utexas.edu. 
• Include the ticket number if you remember it.
• If you don't remember it, provide as much information about your original request so we can connect your requests.

2. Login to the Customer Service Portal

This option is only available if you have an established and created customer portal account. Need an account? Email EM-Support@austin.utexas.edu.
Remember to login using your EID email address YOUREID@eid.utexas.edu. 
For more information on logging in go to EM Jira Service Management

• Select Requests on the upper right part of your screen next to your profile photo

• Select Created by me

• From the drop down menu, select Any Status to show all requests sent via customer service portal

• Click on the ticket number under the Reference column to open ticket
• From the ticket, you can view the Status and Activity of your ticket.
• Scroll down to Add a Comment

• Begin typing in the comment box to open up additional options such as attaching a file or entering URLs
• Questions or comments can also include links, attachments, and tables.
• Click on the link icon to add a URL, the photo icon to upload a file, or the plus icon for additional options.

• Click SAVE to submit your inquiry to Finance and Administration.
• Check your email!  You will receive a notification that your request has been received and will be followed up by a Finance and Administration agent soon.

Need more assistance?

Contact Finance and Administration at EM-Support@austin.utexas.edu