EM Jira Service Management

Jira Service Management is a way for EVPP Business Services to receive, track, manage, and resolve requests from Enrollment Management customers. Customers can send requests via email or our help center by utilizing strategic forms for certain business processes.

Access to the online Customer Service Portal is regulated by EVPP Business Services.  Please contact EVPP Business Services at EM-Support@austin.utexas.edu for assistance.

Customers must login to the Customer Service Portal using their EID email address. 

For example, if John Doe's EID is JDoe123, John's customer portal login will be JDoe123@eid.utexas.edu. 

After entering your EID email address, you will be directed to log in using Single Sign-On (SSO). Use your EID and password along with DUO Authentication to complete the login process. You may be prompted to enter your EID email again, especially if it's your first time logging in or if you have access to other JIRA products.