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- Select Requests on the upper right part of your screen next to your profile photo
- Select Created by me
- From the drop down menu, select Any Status to show all requests sent via customer service portal
- Click on the ticket number under the Reference column to open ticket
- From the ticket, you can view the Status and Activity of your ticket.
- Scroll down to Add a Comment
- Begin typing in the comment box to open up additional options such as attaching a file or entering URLs
- Questions or comments can also include links, attachments, and tables.
- Click on the link icon to add a URL, the photo icon to upload a file, or the plus icon for additional options.
- Click SAVE to submit your inquiry to Business Services.
- Check your email! You will receive a notification that your request has been received and will be followed up by a Business Services agent soon.
Need more assistance?
Contact Business Services at EMSS-Help@austin.utexas.edu
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