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  1. Login to the EMSS Customer Service Portal using the direct link above.
    Remember to login using your EID email address YOUREID@eid.utexas.edu. 
    For more information on logging in go to EMSS EM Jira Service Management
  2. Summary: Enter a title of the request like a subject in an email. 
  3. What can we help you with today?: Enter as much information you can to allow Business Services to assist you.
  4. Priority: Let Business Services know if this request is urgent.
  5. Note: If not logged in, there will be an option to input your email at the bottom of the request.
  6. Click Send to submit request.

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This option is only available if you have an established and created customer portal account. Need an account? Email EMSS-Help@austin.utexas.edu.
Remember to login using your EID email address YOUREID@eid.utexas.edu
For more information on logging in go to EMSS Jira Service Management

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