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- Login to the EMSS Customer Service Portal using the direct link above.
Remember to login using your EID email address YOUREID@eid.utexas.edu.
For more information on logging in go to EMSS Jira Service Management - Summary: Enter a title of the request like a subject in an email.
- What can we help you with today?: Enter as much information you can to allow Business Services to assist you.
- Attachments: Attach any screenshots or additional information if needed.
- Note: If not logged in, there will be an option to input your email at the bottom of the request.
- Click Send to submit request.
What happens next?
Check your email! You will receive an email notification confirming receipt of your request.
- All requests received through the portal and via email will create a "ticket" used to track and send status reports.
- Each ticket is assigned a number that identifies with the request.
- Ticket numbers look like this: EMSS-####
Note: The EID email address used to access the EMSS Customer Service Portal will automatically send email notifications to the standard work "@austin.utexas.edu" email addressesaddress.
What if I have a question or need to provide additional information to my request?
There are two ways to contact Business Services:
1. Email Business Services at EMSS-Help@austin.utexas.edu
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- Select Requests on the upper right part of your screen next to your profile photo
- Select Created by me
- From the drop down menu, select Any Status to show all requests sent via customer service portal
- Click on the ticket number under the Reference column to open ticket
- From the ticket, you can view the Status and Activity of your ticket.
- Scroll down to Add a Comment
- Begin typing in the comment box to open up additional options such as attaching a file or entering URLs
- Questions or comments can also include links, attachments, and tables.
- Click on the link icon to add a URL, the photo icon to upload a file, or the plus icon for additional options.
- Click SAVE to submit your inquiry to Business Services.
- Check your email! You will receive a notification that your request has been received and will be followed up by a Business Services agent soon.
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