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- Login to the EMSS Customer Service Portal using the direct link above.
Remember to login using your EID email address YOUREID@eid.utexas.edu.
For more information on logging in go to EMSS EM Jira Service Management - Summary: Enter a title of the request like a subject in an email.
- Department: Select your department from the drop down menu.
- Name of individual being reimbursed: Enter the name of the employee being reimbursed.
- EID of individual being reimbursed: Enter the EID of the employee being reimbursed.
- Amount of reimbursement: Enter amount being reimbursed to the employee. "$" sign not required.
- Date of purchase: Select purchase date from the pop-up calendar.
- What is this reimbursement for?: Select option from drop down menu.
- Would you like to specify an account?: Enter an account number if known. Leave blank if unknown.
- Comments/Additional information: Provide any reimbursement-related information not requested above.
- Attachment: Upload files such as receipts, OOEF (if applicable), or other backup documentation related to reimbursement request.
- Note: If not logged in, there will be an option to input your email at the bottom of the request.
- Click Send to submit request.
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Note: The EID email address used to access the EMSS EM Customer Service Portal will automatically send email notifications to the standard "austin.utexas.edu" email address.
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- Create a new email to EMSS-Help@austin.utexas.edu.
- Include the ticket number if you remember it.
- If you don't remember it, provide as much information about your original request so we can connect your requests.
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This option is only available if you have an established and created customer portal account. Need an account? Email EMSS-Help@austin.utexas.edu.
Remember to login using your EID email address YOUREID@eid.utexas.edu.
For more information on logging in go to EMSS EM Jira Service Management
- Select Requests on the upper right part of your screen next to your profile photo
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