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How to submit a Special Mail Service Request:
- Login to the EMSS EM Customer Service Portal using the direct link above.
Remember to login using your EID email address YOUREID@eid.utexas.edu.
For more information on logging in go to EMSS EM Jira Service Management - Summary: Enter a title of the request like a subject in an email.
- Department: Select department from drop down menu.
- Is this related to pickup or delivery?: Select pickup, delivery, or other/unsure.
- What can we help you with today?: Provide instructions regarding special mail delivery service.
- Note: If not logged in, there will be an option to input your email at the bottom of the request.
- Click Send to submit request.
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Note: The EID email address used to access the EMSS EM Customer Service Portal will automatically send email notifications to the standard "austin.utexas.edu" email address.
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- Create a new email to EMSS-Help@austin.utexas.edu.
- Include the ticket number if you remember it.
- If you don't remember it, provide as much information about your original request so we can connect your requests.
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This option is only available if you have an established and created customer portal account. Need an account? Email EMSS-Help@austin.utexas.edu.
Remember to login using your EID email address YOUREID@eid.utexas.edu.
For more information on logging in go to EMSS EM Jira Service Management
- Select Requests on the upper right part of your screen next to your profile photo
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