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1. Email Business Services at EMSSEM-Help@austinSupport@austin.utexas.edu
- Find the email notification that you received when you submitted your request.
- Reply back to that email, just like you would a regular email with your questions or request updates.
- Attach any documentation that should be included with the request, if needed.
If you're unable to find the email notification that you received when you submitted your request:
- Create a new email to EMSSEM-Help@austinSupport@austin.utexas.edu.
- Include the ticket number if you remember it.
- If you don't remember it, provide as much information about your original request so we can connect your requests.
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This option is only available if you have an established and created customer portal account. Need an account? Email EMSSEM-Help@austinSupport@austin.utexas.edu.
Remember to login using your EID email address YOUREID@eid.utexas.edu.
For more information on logging in go to EM Jira Service Management
- Select Requests on the upper right part of your screen next to your profile photo
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- Click SAVE to submit your inquiry to Business Services.
- Check your email! You will receive a notification that your request has been received and will be followed up by a Business Services agent soon.
Need more assistance?
Contact Business Services at
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