All ECE faculty and staff are provided with and office desk phone by the department. If an additional phone is needed is needed in another location (e.g., research lab, reception area), please submit a request to help@ece.utexas.edu and provide a UT funded account number.
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Dialing instructions
If you're calling… | You should dial… | Example | Note |
|---|---|---|---|
Campus | last 5 digits of number | 5-9400 | Last 5 digits of campus phone number |
Local, off-campus | 9 + area code + number | 9-512-475-9400 | 10-digit dialing required |
Domestic long distance | 9 + area code + number | 9-123-555-1234 | No charge; no auth code needed |
International long distance | 88 + auth code + * + 011 + intl. number | 88-000000*011-123-4567 | No pauses required |
Toll free | 9 + area code + number | 9-800-555-1234 | 9-1-800-555-1234 will also work |
Emergency Services | 911 or 9911 |
Always use your primary "Line 1" key | ||
Community info or referral services | 9211 |
Non-emergency city services | 9311 |
Directory information | 91411 |
Telecommunications Relay services | 9711 |
This information is also available as a PDF.
Long Distance Authorization on Sets Not Yet Converted: For any phone lines that are not yet converted to the new VoIP system including fax lines, you will continue to use the authorization code that you have used in the past for both domestic and international long distance calls. For more information please see the Legacy Long Distance Services page.
UTVM Voice Mail instructions
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If you are experiencing an issue, here are some things you can try prior to contacting support. It is always a good idea to reboot your phone first as it may resolve the issue. To do so: press the Menu button and then select options 3, 1, 8.
I setup my voicemail but it is not working.
Activating your voicemail is a two-step process, ensure you have done both steps. First you must personalize your mailbox by recording your name and greeting and then you must activate your voicemail by sending calls to it if you are on the phone or do not answer. Instructions can be found here.
I am having difficulty entering contacts into my telephone.
Instructions for adding contacts can be found here.
I cannot make a domestic long distance call. I enter my authorization code and nothing happens.
The new phone system does not require you to use your authorization code for domestic long distance. You only need to dial 9 followed by the 10 digit phone number.
The message waiting indicator (red light) on my phone stays on after I have listened to my voice messages.
Reboot your telephone set by pressing the Menu button and then selecting options 3, 1, 8.
I am unable to access my voicemail using #71 on my campus phone.
Call the UT Voicemail number (2-8886) instead.
I am having trouble with the UT voicemail web interface. Some of my voicemails don't display or some normal options are not available on the page.
The Chrome web browser is currently not supported. If you are using Chrome, please try again with another browser.
If you are using another browser: log out; close your browser; and log back in.
I am still having trouble with my phone. Who do I contact for support?
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When the conference is over, hang up.
Chairperson controls
Dial… | then… | in order to… |
|---|---|---|
* | 1 | Enable or disable audio emoticons |
2 | 0-9 | Play audio emoticon |
* | 2 | Start or stop chat session |
* | 3 | Enable or disable entry and exit tones |
* | 4 | Lock conference |
* | 5 | Unlock conference |
* | 6 | Mute |
* | 7 | Un-mute |
* | 8 | Continue or end the conference after chairperson leaves |
* | 9 | Start or stop audio recording |
* | # | Count participants |
# | # | Mute all participants |
8 | 8 | Mute all participants but allow participants to un-mute themselves |
9 | 1 | Start collaboration session |
9 | 2 | Stop collaboration session |
9 | 9 | Un-mute all participants |
0 | 0 | Ask for an operator |
1 | 1 | End conference |
* | * | List available commands |
Participant instructions
Call the Unified Communications Conference number, 512-232-8670 (2-8670 on campus).
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The conference will start when the Chairperson arrives and end when they leave the conference.
Participant controls
Dial… | then… | in order to… |
|---|---|---|
2 | 0-9 | Play audio emoticon |
* | 0 | Assume chair |
* | 6 | Mute |
* | 7 | Un-mute |
* | # | Count participants |
0 | 0 | Ask for an operator |
* | * | List available commands |
Shared Meet-Me Conference instructions and controls
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“Conference Call Resource 6543210” 6543210
To reserve by phone
Contact the University Operators by dialing (512) 471-3434 or "0" from on campus. The University Operators are available weekdays from 8 a.m. to 5 p.m. (Closed on holidays).
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The system will then prompt “The conference is now starting…”
Participant controls
Dial… | then… | in order to… |
|---|---|---|
* | 6 | Mute |
* | 7 | Un-mute |
* | # | Count participants |
* | * | List available commands |
Adding and Editing Contacts on Phone
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