Phone and Voicemail Services

All ECE faculty and staff are provided with an office desk phone by the department.  If an additional phone is needed in another location (e.g., research lab, reception area), please submit a request to help@ece.utexas.edu and provide a UT funded account number.

Dialing instructions

This information is also available as a PDF.

Long Distance Authorization on Sets Not Yet Converted: For any phone lines that are not yet converted to the new VoIP system including fax lines, you will continue to use the authorization code that you have used in the past for both domestic and international long distance calls.  For more information please see the Legacy Long Distance Services page.

Call Forwarding

For the following, always pick up the handset first and when done hang up the handset.

Activate call forward immediately to another number:

• Campus: Dial 72 and the 5-digit UT number
• Off-campus: Dial 72 and 9 + 10-digit off-campus number 
• To voice mail: Dial 72 and 28886 

Deactivate call forward immediate:

• Dial 73

Activate call forward BUSY:

• Campus: Dial *82 and the 5-digit UT number
• Off-campus: Dial *82 and 9 + 10-digit off-campus number 
• To voice mail: Dial *82 28886 

Deactivate call forward busy:

• Dial *83

Activate call forward NO ANSWER:

• Campus: Dial *84 and the 5-digit UT number
• Off-campus: Dial *84 and 9 + 10-digit off-campus number 
• To voice mail: Dial *84 28886. 

Deactivate call forward no answer:

• Dial *85

UTVM Voice Mail instructions

Voice mail subscribers will be converted from SmartVoice to the new UT Voice Mail (UTVM) when their lines are converted to VoIP.

• Getting Started with UT Voice Mail
  • Video - Setting Up UT Voice Mail on a Polycom phone
• Step 1 - Personalizing Your UT Voice Mail Box
• Step 2 - Activating Your UT Voice Mail Box
• Access UTVM (phone or web)
• Caller Transfer-Out Feature
• Automatically Forwarding Messages to Email
• Known Issues
• Help & Support
• Fax Options
• Voice Mail Set Up On an Analog Telephone Adapter (ATA)

International Authorization Code

Voice Services include domestic long distance service for individual users. International long distance callers will be required to use an authorization code and will be charged for usage.

The phone number you are calling from must be enabled to dial internationally.

To request a new international long distance authorization code, please submit a request to help@ece.utexas.edu with a UT funded account number.

Common Questions and Issues

If you are experiencing an issue, here are some things you can try prior to contacting support.  It is always a good idea to reboot your phone first as it may resolve the issue.  To do so: press the Menu button and then select options 3, 1, 8.

I setup my voicemail but it is not working.

Activating your voicemail is a two-step process, ensure you have done both steps.  First you must personalize your mailbox by recording your name and greeting and then you must activate your voicemail by sending calls to it if you are on the phone or do not answer.  Instructions can be found here.

I am having difficulty entering contacts into my telephone.

Instructions for adding contacts can be found here.

I cannot make a domestic long distance call.  I enter my authorization code and nothing happens.

The new phone system does not require you to use your authorization code for domestic long distance.  You only need to dial 9 followed by the 10 digit phone number.

The message waiting indicator (red light) on my phone stays on after I have listened to my voice messages.

Reboot your telephone set by pressing the Menu button and then selecting options 3, 1, 8.

I am unable to access my voicemail using #71 on my campus phone.

Call the UT Voicemail number (2-8886) instead.

I am having trouble with the UT voicemail web interface.  Some of my voicemails don't display or some normal options are not available on the page.

The Chrome web browser is currently not supported.  If you are using Chrome, please try again with another browser.
If you are using another browser: log out; close your browser; and log back in.

I am still having trouble with my phone.  Who do I contact for support?

 Look up your support contact here (requires EID login). 

Personal Meet-Me Conference instructions and controls

These instructions and controls apply to Personal Meet-Me Conference bridges included with Business Class service.  Business Class customers requiring changes to the configuration of their Personal Meet-Me Conference bridge can contact the ITS Switchroom (512-471-5711 option 1 or submit an on-line trouble ticket: https://utdirect.utexas.edu/tn/tr/index.WBX).   Personal Meet-Me Conference bridges allow 10 participants. 

Chairperson instructions

Call the Unified Communications Conference number, 512-232-8670 (2-8670 on campus).

When prompted, enter the Conference Access Code followed by the # key.

Press the * key, and, after the prompt, enter the Chairperson PIN.

Press 1 to enter the conference.  (There are other options available, including changing your Chairperson PIN, just follow the prompts.)

If you wish to record the conference, press *9 to start/stop the recording.  The recording will be sent to your email address.

When the conference is over, hang up. 

Chairperson controls

Participant instructions

Call the Unified Communications Conference number, 512-232-8670 (2-8670 on campus). 

When prompted, enter the Conference Access Code, followed by the # key. 

The conference will start when the Chairperson arrives and end when they leave the conference. 

Participant controls

Shared Meet-Me Conference instructions and controls

Reference:  https://ut.service-now.com/utss/KAhome.do?number=KB0014447

These instructions and controls apply to Shared Meet-Me Conference bridges scheduled via calendar resource or though the University Operators.  Shared Meet-Me Conference bridges are intended for occasional use.  Those needing frequent or extended use of conference bridge resources may be referred to the Personal Meet-Me conference service available through the Business Class Service. 

Reservations

Ten 50-particpant conference bridges are available to be reserved.

To reserve via AEMS/O365 Calendaring
Add a conference call resource as a participant to your meeting (the same way you would book a shared conference room) and the request will be routed to the University Operators for approval.  If the resource is already reserved at the time, your request will be automatically rejected and you will need to find another available conference bridge or an alternate time for your meeting.  The conference bridge resources currently available are:

Resource Name                                                Conference Access Code

“Conference Call Resource 6543201”                       6543201

“Conference Call Resource 6543202”                       6543202

“Conference Call Resource 6543203”                       6543203

“Conference Call Resource 6543204”                       6543204

“Conference Call Resource 6543205”                       6543205

“Conference Call Resource 6543206”                       6543206

“Conference Call Resource 6543207”                       6543207

“Conference Call Resource 6543208”                       6543208

“Conference Call Resource 6543209”                       6543209

“Conference Call Resource 6543210”                       6543210

To reserve by phone 
Contact the University Operators by dialing (512) 471-3434 or "0" from on campus.  The University Operators are available weekdays from 8 a.m. to 5 p.m. (Closed on holidays).   

Participant instructions

Call the Unified Communications Conference number, 512-232-8670 (2-8670 on campus). 

When prompted, enter the Conference Access Code, followed by the # key. 

The system will prompt “Thank you.  If you are the chairperson, please press the “star” key now.  Otherwise, stay on the line…”

(Since these conferences are un-moderated, there is no chairperson.  The participant can either wait through the prompt “…stay on the line”, or press the # key to bypass the chairperson message.)

The system will then prompt “The conference is now starting…” 

Participant controls

Adding and Editing Contacts on Phone

Polycom IP 321/335

Polycom IP 550/670

Note: The contact list on the telephone sets is a separate list from the address book on your UT Voicemail web page.  These lists are not capable of being integrated at this time.

Telephone User Guides

Polycom IP 321/335

Polycom IP 550/670

Polycom IP 6000

Avaya IP 1120E/1140E

Polycom Conference Card

Voice Mail Guide

Business and Advanced Feature Definitions

Please see the Business and Advanced Feature Overview page for feature information.