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All UGS workstations are covered in house via the IT Coordinator. Therefore, if you are experiencing difficulty with your workstation, please contact them by emailing ugs.it@austin.utexas.edu. They will contact you concerning the issue.
Typical Desktop Support Issues:
- Computer won't start up or crashes spontaneously
- Inability to login to computer
- Applications freeze or crash spontaneously
- Outlook crashes or will not sync to Exchange server
- Shared Exchange calendar sync issues*
- Poor performance (running slow, freezing up, etc.)
*Please note: Before contacting ITS about calendar syncing issues, please review the new Office365 help document, Best Practices for Sharing and Delegation.
Additional Desktop Support Issues:
- Printing problems
- Software installations and updates
- Operating System updates and patches
The standard procedure is to attempt to resolve the issue while you are on the phone. Whatever method you choose for contacting UGS IT, please be prepared to provide your EID and the UT asset tag number of your computer. The UT asset tag is small silver barcode tag bearing a 6-digit number somewhere on the system. It is usually on the back of the screen or base on iMacs, the top of the tower on PCs, and the bottom of laptops.
IT COORDINATOR REQUESTS
For assistance with technology issues that are not related to desktop support, please also contact Han Kim.
For more information about Han Kim’s role and IT Support in UGS.
These issues include:
UGS Departmental Accounts: to create new departmental email addresses, edit existing account information, and/or remove existing accounts
UT Mainframe Requests: to create new accounts, add application authorizations (Advisor's Toolkit/EASI), unlock accounts
BACS Access Requests: to add or remove ID badge access to UGS offices for new staff, departing staff, and temporary/seasonal staff
UGS Server Folder Requests: to add new folders, grant access to existing folders, or troubleshoot connectivity
Network Support Requests: to report loss of internet connectivity, unstable network, or to request new cabling
Telephone/Voicemail/Long Distance Requests: to order new service, change existing service, or report issues with phones, voicemail, or long-distance dialing
UGS UTLists/Listservs: to create UGS Lists and/or manage subscriptions and permissions
New Staff Requests: to create new email accounts, mainframe accounts, voicemail accounts, and grant access to UGS systems/services
Departing Staff Requests: to remove accounts and access to UGS systems/services
Hardware & Software Purchasing Requests: to purchase new or replacement hardware, software, or application licenses
Mobile Device Support Request: to request assistance connecting personal mobile devices (e.g. smartphones, tablets, laptops) to University network resources.more information visit this Wiki page - IT Help