IT Help

DESKTOP SUPPORT

IT COORDINATOR REQUESTS

For assistance with all technology issues, please contact: Han Kim - ugs.it@austin.utexas.edu

For more information about Han Kim’s role and IT Support in UGS

These issues include:

Desktop support: All UGS workstations are covered in house via the IT Coordinator. Therefore, if you are experiencing difficulty with your workstation, please contact them by emailing ugs.it@austin.utexas.edu. They will contact you concerning the issue.

Typical Desktop Support Issues:

• Computer won't start up or crashes spontaneously
• Inability to login to computer
• Applications freeze or crash spontaneously
• Outlook crashes or will not sync to Exchange server
• Shared Exchange calendar sync issues
• Poor performance (running slow, freezing up, etc.)

Additional Desktop Support Issues:

• Printing problems and service requests
• Software installations and updates
• Operating System updates and patches

UGS Departmental Accounts: to create new departmental email addresses, edit existing account information, and/or remove existing accounts

UT Mainframe Requests: to create new accounts, add application authorizations (Advisor's Toolkit/EASI), unlock accounts

BACS Access Requests: to add or remove ID badge access to UGS offices for new staff, departing staff, and temporary/seasonal staff

UGS Server Folder Requests: to add new folders, grant access to existing folders, or troubleshoot connectivity

Network Support Requests: to report loss of internet connectivity, unstable network, or to request new cabling

Telephone/Voicemail/Long Distance Requests: to order new service, change existing service, or report issues with phones, voicemail, or long-distance dialing

UGS UTLists/Listservs: to create UGS Lists and/or manage subscriptions and permissions

New Staff Requests: to create new email accounts, mainframe accounts, voicemail accounts, and grant access to UGS systems/services

Departing Staff Requests: to remove accounts and access to UGS systems/services

Hardware & Software Purchasing Requests: to purchase new or replacement hardware, software, or application licenses

Mobile Device Support Request: to request assistance connecting personal mobile devices (e.g. smartphones, tablets, laptops) to University network resources.