IT Help

DESKTOP SUPPORT

IT COORDINATOR REQUESTS

For assistance with all technology issues, please contact: Han Kim - ugs.it@austin.utexas.edu

For more information about Han Kim’s role and IT Support in UGS

These issues include:

Desktop support: All UGS workstations are covered in house via the IT Coordinator. Therefore, if you are experiencing difficulty with your workstation, please contact them by emailing ugs.it@austin.utexas.edu. They will contact you concerning the issue.

Typical Desktop Support Issues:

Computer won't start up or crashes spontaneously
Inability to login to computer
Applications freeze or crash spontaneously
Outlook crashes or will not sync to Exchange server
Shared Exchange calendar sync issues
Poor performance (running slow, freezing up, etc.)

Additional Desktop Support Issues:

Printing problems and service requests
Software installations and updates
Operating System updates and patches

UGS Departmental Accounts: to create new departmental email addresses, edit existing account information, and/or remove existing accounts

UT Mainframe Requests: to create new accounts, add application authorizations (Advisor's Toolkit/EASI), unlock accounts

BACS Access Requests: to add or remove ID badge access to UGS offices for new staff, departing staff, and temporary/seasonal staff

UGS Server Folder Requests: to add new folders, grant access to existing folders, or troubleshoot connectivity

Network Support Requests: to report loss of internet connectivity, unstable network, or to request new cabling

Telephone/Voicemail/Long Distance Requests: to order new service, change existing service, or report issues with phones, voicemail, or long-distance dialing

UGS UTLists/Listservs: to create UGS Lists and/or manage subscriptions and permissions

New Staff Requests: to create new email accounts, mainframe accounts, voicemail accounts, and grant access to UGS systems/services

Departing Staff Requests: to remove accounts and access to UGS systems/services

Hardware & Software Purchasing Requests: to purchase new or replacement hardware, software, or application licenses

Mobile Device Support Request: to request assistance connecting personal mobile devices (e.g. smartphones, tablets, laptops) to University network resources.