DESKTOP SUPPORT
All UGS workstations are covered in house via the IT Coordinator. Therefore, if you are experiencing difficulty with your workstation, please contact them by emailing ugs.it@austin.utexas.edu. They will contact you concerning the issue.
Typical Desktop Support Issues:
- Computer won't start up or crashes spontaneously
- Inability to login to computer
- Applications freeze or crash spontaneously
- Outlook crashes or will not sync to Exchange server
- Shared Exchange calendar sync issues*
- Poor performance (running slow, freezing up, etc.)
*Please note: Before contacting ITS about calendar syncing issues, please review the new Office365 help document, Best Practices for Sharing and Delegation.
Additional Desktop Support Issues:
- Printing problems
- Software installations and updates
- Operating System updates and patches
The standard procedure is to attempt to resolve the issue while you are on the phone. Whatever method you choose for contacting UGS IT, please be prepared to provide your EID and the UT asset tag number of your computer. The UT asset tag is small silver barcode tag bearing a 6-digit number somewhere on the system. It is usually on the back of the screen or base on iMacs, the top of the tower on PCs, and the bottom of laptops.
IT COORDINATOR REQUESTS
For assistance with all technology issues, please contact: Han Kim - ugs.it@austin.utexas.edu
For more information about Han Kim’s role and IT Support in UGS
These issues include:
Desktop support: All UGS workstations are covered in house via the IT Coordinator. Therefore, if you are experiencing difficulty with your workstation, please contact them by emailing ugs.it@austin.utexas.edu. They will contact you concerning the issue.
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