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If you have not yet setup an account please first read the Create your account page.

PC

First Time login

The first time Box Sync launches you will see a prompt like the one below. You first need to click on Use Single Sign On (SSO).

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The Box Sync folder for Windows users will have links to the Box Sync folder in Favorites as well as the Desktop.

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How to sync folders

Syncing files to your Computer using Box on the web

If you already had files in Box on the web prior to having ever used Box Sync, you will need to mark them as "Sync to Computer" should you want to sync them.
Once logged into Box on the web, click the 3 dot menu to the right of the folder name and then navigate to Properties and click Sync to Computer.

Mac

The Box Sync Folder for Mac OS users will have links to your Box Sync folder in Favorites as well as the right hand side of the Finder.

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You can save or add content to a folder inside the Box Sync Folder on your desktop or you can create a new folder inside your Box Sync folder and add files to it.  If you want others to get the files, log into the web version of Box and set your collaborator permissions. 

Sync Folder Deletion Behavior

1. When deleting a Personal Folder locally on your machine in Box Sync, that folder is deleted on Box as well.
2. If you delete a Collaborative Folder, you will receive a warning message that the folder will be deleted for all collaborators.  You can choose to delete the folder or you may un-sync the folder.
3. When you un-sync a collaborated folder, you are only removing that folder from your machine.  It remains in the parent folder on Box and all other collaborators will continue to have access to that folder.  You must perform this action by logging into the web version of Box to use the un-sync option.
   
4. When you delete a collaborated folder, that folder is permanently deleted from every collaborator's account. 

User Notifications

Users will receive a Box Update Notice whenever there is a change in behavior.  If you are already logged in, the Update Notice Window displays as soon as the auto update completes.  When you log in to Box Sync for the first time, you will see the Update Notice Window.

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If you delete a collaborated folder, you will also receive a Box Sync pop up that confirms your intent to delete when other users are also collaborating in this folder. You can optionally check the Always delete collaborated folders check box to ensure that this pop-up does not appear for any future deletions.

Accidental Deletion

If you accidently delete an item, click on your name on the right hand side of your screen to get more options and then click on the Trash icon.

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You will be taken to a new screen where the files are located in Trash.  You can choose to Restore All or you can restore each individual file by clicking on the drop down arrow to the right of the folder name to choose Restore.

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