What is the status of my transcript order?
Students can view the status of their orders by logging onto our the secure online order system with an EID/Password. Orders include those placed online and in the office.
To review the status of orders, please follow these steps:
- Log onto the secure transcript order system using EID and password
- Select “Status of All Orders” in the Navigation Menu on the left side
- View the list of orders and select “more info” next to the order to be viewed or print as receipt
If transcript order does not appear in order status, the request is being processed. Check status online after 24 business hours for updated information.
Can I cancel or change an order?
Unpaid online orders: YES. If the online order has not been paid, student can log into order system (status of all orders) using the steps listed above. The cancel option is available for unpaid orders after clicking on “More Info” next to their order.
Paid online orders: NO. Paid orders cannot be cancelled or changed. There are no exceptions. Questions regarding the What I Owe online payment system may be directed to Student Accounts Receivable at (512) 475-7777.
Other request methodsRequests received by email, postal mail, or fax: MAYBE. If request has been was received via email, postal mail, or fax, or email, we cannot guarantee order will not be processed. Send Quickly send email to Transcript Services to see if too late to cancel or change order. If already processed and mailed, it is too lateTranscript Services is unable to retrieve or reroute the transcript.
There are NO REFUNDS for transcript orders that are paid and processed.
How long does it take for my transcript to be processed?
My school or I didn't receive my transcript.
We must allow at least two full weeks for transcripts to arrive to its destination. If During non-peak periods, requests are processed within 48 business hours and mailed out by First Class mail, unless FedEx delivery is noted on the request. Our office cannot determine how long it takes for the post office to deliver but we must allow two full weeks for delivery. Requesting FedEx is an expedited method of delivery; it does not guarantee priority processing. During peak periods, processing time may extend by 48-72 business hours.
I faxed my request to the office; was it received?
Due to the volume of requests, our office is unable to confirm if a certain faxed request was received. If the sender received an acknowledgement on their fax machine, the fax was received. Please do not resend requests; we cannot guarantee duplicate orders won’t be processed. Orders are processed within 48 hours or more if during a peak time. To check status of orders, use status of transcript order instructions on the left side of this page.
My transcript wasn't received. What can I do?
Our office must allow two full weeks for transcripts sent by First Class mail to arrive to their destination; up to three weeks for international addresses. If not received after two weeks, send Transcripts an email with third party the destination's contact name and phone number so we can confirm. If transcript is confirmed not received, our office can resend the same transcript to the same destination at no charge. Sending transcripts to a different address requires a new transcript order and $10 payment for each transcript.
If needing faster delivery, students may request Federal Express delivery at their expense. Our office uses FedEx materials; we are unable to quote shipping rates or times. For rates and shipment times, visit FedEx. To use an alternate delivery service, students must make arrangements in advance.