Checking Status of Orders

What is the status of my transcript order?

Students can view the status of their orders by logging onto the secure online order system with an EID/Password.

To review the status of orders, please follow these steps:

1. Log onto the secure transcript order system using EID and password
2. Select “Check order history (including in-office requests" 
   1. View the list of orders and select “more info” next to the order to be viewed or print as receipt

If transcript order does not appear in order status, the request is waiting to be processed.  Check status online for updated information.

Can I cancel or change an order? 

Unpaid online orders:  YES.  If the online order has not been paid, student can log into order system (status of all orders) using the steps listed above.  The cancel option is available for unpaid orders after clicking on “More Info” next to their order.

Paid online orders:  NO.  Paid orders cannot be cancelled or changed.  Questions regarding the What I Owe online payment system may be directed to Student Accounts Receivable at (512) 475-7777.

Requests received by email, postal mail, or fax:  MAYBE.  If request was received via email, postal mail, or fax, we cannot guarantee order will not be processed.  Quickly send email to Transcript Services to see if too late to cancel or change order.  If already processed and mailed, Transcript Services is unable to retrieve or reroute the transcript.

There are NO REFUNDS for transcript orders that are paid and processed. 

How long does it take for my transcript to be processed?

Orders placed online are processed and mailed within two (2) business days.  Requests received by fax, email, and mail are processed within five (5) business days and mailed out by First Class mail.  Our office cannot determine how long it takes for the post office to deliver but we must allow two full weeks for delivery.  Requests for expedited shipping via Federal Express must include pre-paid shipping label from FedEx.  Requesting FedEx is an expedited method of delivery; it does not guarantee priority processing.  During peak periods, processing time may extend by 48-72 business hours.

I faxed my request to the office; was it received?

Due to the volume of requests, our office is unable to confirm if a certain faxed request was received.  If the sender received an acknowledgement on their fax machine, the fax was received.  Please do not resend requests; we cannot guarantee duplicate orders won’t be processed.  Orders are processed within five (5) business days, or longer if during a peak time, particularly at the end of semesters.  To check status of orders, follow instructions under "To Check Status of Official Transcript Orders" .

My transcript wasn't received.  What can I do?

Our office must allow two full weeks for transcripts sent by First Class mail to arrive to their destination; up to four weeks for international addresses.  If not received after two weeks, send Transcripts an email with the destination's contact name and phone number so we can confirm.  If transcript is confirmed not received, our office can resend the same transcript to the same destination at no charge. Sending transcripts to a different address requires a new transcript order and $10 payment for each transcript.

If needing faster delivery, students may request Federal Express delivery at their expense.  To create shipping label(s), view rates and shipment times, visit FedEx.  To use an alternate delivery service, students must make arrangements in advance.