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Note: The new Outlook for Mac (enabled with the "New Outlook" toggle switch) does not support Shared Emails or Delegates. For more details, see the FAQs. |
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The Mail for macOS application is no longer supported for accessing and using Resource Accounts. See the FAQs for more information. |
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Please see our wiki here for instructions: How to Configure Office 365 in Thunderbird |
Windows
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Please see our wiki here for instructions: How to Configure Office 365 in Thunderbird |
Smartphone
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Important: All features of Resource Email accounts are not guaranteed to work in the GMail mobile app due to changes in protocol support for UT Office 365 accounts. See the FAQs for more information.
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The GMail application is no longer supported for accessing and using Resource Accounts. See the FAQs for more information. |
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The Mail for iOS application is no longer supported for accessing and using Resource Accounts. See the FAQs for more information. |
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UT Austin Microsoft has disabled Basic Authentication which means Office 365 accounts can no longer use IMAP, POP, or SMTP protocols to connect to Office 365 Exchange Online. This increases security and closes an attack vector that is used in a large percentage of email-based attacks. For more information, please see this knowledge base article: https://ut.service-now.com/sp?id=kb_article&number=KB0018268 The Mail app doesn't support Office 365 Resource Accounts natively. While the Mail app supports manual configuration using IMAP, POP and SMTP protocols, UT Office 365 accounts don't support using those protocols. | ||
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UT Austin Office 365 accounts can no longer use IMAP, POP, or SMTP protocols to connect to Office 365 Exchange Online. This increases security and closes an attack vector that is used in a large percentage of email-based attacks. For more information, please see this knowledge base article: https://ut.service-now.com/sp?id=kb_article&number=KB0018268 The GMail app doesn't support Office 365 Resource Accounts natively. While the GMail app supports manual configuration using IMAP, POP and SMTP protocols, UT Office 365 accounts don't support uaing those protocolsonly be logged into through email clients that support Modern Authentication. IMAP— the protocol that previously enabled Resource Accounts to work in Mail and GMail— uses Basic Authentication and will no longer work. The Mail app on macOS supports Modern Authentication which allows for signing in to your personal UT O365 mailbox, however Resource Accounts are not able to authenticate successfully. The GMail app does not support Modern Authentication for logging into Office 365 accounts. We recommend using the Outlook desktop and mobile apps or the Outlook Web App. |
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Microsoft has added additional features and a new look to the Outlook for Mac application, however, the new Outlook for Mac has limitations. Currently, it does not support Shared Emails, Delegates, Block Sender, and other features. The new Outlook for Mac is not required and updating your Outlook app will not turn on the new look automatically. If you'd like to use the new Outlook for Mac but manage Resource Email accounts, one option is to manage Resource accounts using the Outlook Web App. For more information about the new Outlook for Mac, its additional features, and limitations, see Microsoft's support page here. |
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